Mammoth Hot Springs Area HR Manager – Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Human Resource team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Mammoth Hot Springs Area Human Resource Manager, you will play a vital role in supporting the day-to-day functions that keep the location running smoothly.

This position has authority and responsibility to manage all phases of Human Resources operation at their location. This position will also be responsible for directing work of Assistant HR Manager and coordinator positions in meeting the departmental expectations outlined below in responsibilities.

Position Type:
Full-Time, Year-Round
Pay:
To be discussed during interview

Schedule:

Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Housing – Included
• All meals provided at low cost including breakfast, lunch, and dinner
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Yellowstone National Park pass
• Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Oversee all phases of Human Resources operations at the assigned location, including direct supervision of Assistant HR Manager and Housing Manager, ensuring all departmental expectations are met.
• Guide and support managers in consistent employee documentation, discipline, and adherence to company, legal, and NPS standards through training, coaching, and ongoing development.
• Serve as a trusted resource for employees and managers, handling personnel issues with sensitivity and confidentiality, resolving concerns promptly, and making appropriate referrals to support resources.
• Lead and/or support investigations into sensitive matters (e.g., harassment, discrimination, threats), ensuring thorough, timely, and compliant processes, and communicate findings to relevant parties as needed.
• Maintain accurate, confidential, and legally compliant employee and investigative files, ensuring timely documentation and communication with the Gardiner HR office.
• Collaborate with department managers, operations, support staff, and the HR team to resolve sensitive employee issues, elevate concerns appropriately, and foster a cooperative work environment.
• Manage employee lifecycle activities, including onboarding, training, coaching, performance management, and terminations, ensuring processes are professional, consistent, and legally compliant.
• Monitor turnover trends, capture retention metrics, and recommend improvements to enhance employee assimilation and reduce HR operating expenses.
• Support and facilitate employee reward, recognition, and engagement programs.
• Attend and contribute to location and departmental meetings, sharing relevant information with the HR department to support effective communication.
• Build and maintain strong partnerships with internal customers, including Operations, Housing, Security, Managers, Supervisors, HR Support, and NPS, representing the HR department professionally.
• Ensure timely and accurate processing of employee information (e.g., profile changes, payroll deductions) and respond…