IT Support Technician – Site Systems

IT Support Technician – Site Systems Provide on-site IT support at Kemmerer site and translate field needs into IT solutions

Location:

Kemmerer, Wyoming

Compensation: $80, USD / year

Kemmerer, WY

Terra Power is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure, and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, Terra Power originated with Bill Gates and a group of like‑minded visionaries who evaluated the fundamental challenges to raising living standards around the world.

They recognized energy access was crucial to the health and economic well‑being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. Terra Power's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company's activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications – all for significant human health benefits.

The Support Technician will be joining the IT team in a Microsoft‑centric environment. The position will involve assisting Terra Power users and external contractors in Kemmerer, WY with setup and troubleshooting of desktop applications and technologies, including specialized engineering software, Microsoft Office
365, laptop hardware, networking appliances and peripherals.

Candidate must be able to work in a fast‑paced environment and be available for after‑hour support, while maintaining strong and professional customer service.

Additional designated work will be primarily determined based on level of experience, areas of interest, and strengths in background and work history.

This position is based on the site of an active, live construction project and carries a broader scope of technical ownership and autonomy than a typical desktop support role. The successful candidate will work closely with on‑site leadership to translate a wide range of emerging and often loosely defined technical needs — spanning network infrastructure, connectivity, security systems, and specialized software — into practical solutions.

This individual will be trusted with the latitude to make independent technical decisions in the field, and in turn is expected to communicate clearly with central IT leadership about the risks, limitations, and trade‑offs of any interim solutions, and to help determine when and how those solutions should be formalized or migrated into standard, centrally supported infrastructure.

• Handling escalated tickets.
• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution.
• Active Directory Account maintenance.
• PC Lifecycle Management.
• Inventory Receiving, Management & Tracking.
• Provide onsite support during normal hours, after‑hours as needed.
• Familiar with Jira ticketing system.
• Hosting on‑site IT Orientation for new employees.
• Basic Audio Visual support.
• Support office and active construction environment Partner directly with on‑site construction leadership to gather, translate, and prioritize technical requirements as they emerge — often without formal specifications — across a broad range of systems and technologies (e.g., network infrastructure and connectivity, physical security/access systems, and specialized engineering or construction software).
• Diagnose and resolve connectivity and…