Operations Project Manager – Dedicated Logistics

Operations Project Manager – Dedicated Logistics

Location: Travel-based (up to 50% - 60%)
Reports to: Director of Projects
Compensation: $80,000-$85,000 plus incentives, based on experience
Employment Type: Full-Time | Exempt

TCI is seeking an Operations Project Manager to lead the successful launch, transition, and stabilization of new dedicated trucking operations
. This role is critical to our growth strategy and serves as the operational quarterback during high-visibility customer startups.

You will lead cross-functional project execution, develop scalable operating procedures, train and onboard operational teams, and ensure new accounts are positioned for long-term success. This is a hands-on, travel-based role ideal for someone who thrives in startup environments, enjoys being on-site, and knows how to bring structure to complex operations.

• Lead end-to-end execution of new customer startups and operational transitions

• Serve as the primary on-site leader during startup stabilization (typically 30–60 days per location)

• Conduct customer transition calls and manage ongoing communication throughout the startup lifecycle

• Review startup outcomes with customers and internal stakeholders

• Manage, track, and execute all assigned company projects and new account startups

• Coordinate closely with Operations, IT, Billing, Safety, Recruiting, and Leadership

• Provide weekly status updates to the Director of Projects on progress, risks, and next steps

• Step in to manage accounts with vacant leadership on short notice, when needed

• Develop and document SOPs for:

  • Dispatch workflows (live and manual)

  • Required data entry in Mc Leod

  • Daily data reconciliation

• Partner with IT to establish data extraction processes to support Billing’s weekly invoicing

• Operate as a superuser across TCI systems to ensure accuracy, adoption, and consistency

• Hire, onboard, and train startup teams including:

  • Drivers

  • Dispatchers

  • Driver Managers

  • Administrative staff

• Manage and execute the 5-week training program for new operational leaders

• Ensure Operations Training Manuals are completed and signed off

• Support and execute Manager Trainee and Dispatcher training initiatives

• Ensure all operations comply with DOT regulations and Hours of Service requirements

• Maintain strong oversight of safety, payroll, invoicing, maintenance, and P&L fundamentals

• Model ethical leadership, accountability, and attention to detail in all work

• Up to 60% travel
  , primarily during startup and transition phases

• Travel may occur on short notice based on business needs

• Work hours and schedules are determined by project and account requirements

• Regular on-site presence is essential to success in this role

• Strong background in dedicated trucking or fleet operations

• Hands-on experience with account startups, transitions, or operational turnarounds

• Solid understanding of DOT regulations and Hours of Service

• Proven ability to manage multiple projects, deadlines, and stakeholders

• Strong data literacy and analytical problem-solving skills

• Excellent written and verbal communication skills

• High level of organization, discipline, and follow-through

• Comfortable leading teams without direct authority

• Willingness to travel extensively and work in dynamic environments

• McLeod (operational use, data entry, reconciliation)

• Samsara (including safety cameras)

• Idelic

• Tenstreet

• Trainual

• Mcleod

• Billing and data extraction workflows

• Self-driven, disciplined, and highly accountable

• Energized by startup environments and operational problem-solving

• Comfortable being “the person” on-site when things are new or evolving

• Naturally organized with strong follow-up and follow-through

• Genuinely interested in project management, training, and team development

• Family-owned company proudly serving customers since 1978

• Strong commitment to safety, ethics, and transparency

• Positive, passionate team with a true “Can Do” attitude

• Opportunity to play a visible role in company growth and customer success

• Work alongside leaders who value accountability, innovation, and people