Hospitality Center Staff Wyoming Correctional Facility; Customer Service, PT

About the Organization

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

Hospitality Center Staff to join our Hospitality Center Network at Wyoming Correctional Facility in Attica, NY.

The position provides general oversight of the Hospitality Center during visiting hours.

Salary
: $18.00 hourly

• Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit.
• Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate.
• Assist with visiting emergencies; communicate information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required.
• Respond to general inquiries for program information.
• Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors.
• Maintain a clean and safe environment in accordance with all infection and safety control policies.
• Report all physical plant problems to the supervisor, when appropriate, and prison authorities.
• Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator.
• In-person attendance is required.
• Perform other duties as assigned.

• High school diploma or equivalent is required.
• Must be dependable and professional.
• Excellent interpersonal and communication skills.
• Strong problem‑solving skills.
• Enjoy working with children.
• Ability to interact with a multicultural population is essential.
• Must be able to adapt to change as the program dictates.
• Good organizational, communication, and problem‑solving skills.

Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

This position requires clearance by the New York State Department of Correction and Community Supervision (DOCCS). Candidates must be able to obtain and maintain clearance to work in facilities operated by the Department of Correction and Community Supervision.

Part-time. Working hours are exclusively weekends – Saturdays and Sundays 7:30 a.m. to 11:30 a.m., with four holidays annually.