Park Store Manager

Location: Greater Yellowstone National Park Area, Wyoming/Montana

Reports To: Park Stores Operations Manager

Status: Seasonal / Full-time / Non-Exempt

Summary

Description:

Yellowstone Forever (YF) is the official nonprofit partner of Yellowstone National Park. Our mission is to protect, preserve, and enhance Yellowstone National Park through education and philanthropy. YF connects people to Yellowstone through outstanding visitor experiences and educational programs and translates those experiences into lifelong support of the park and philanthropic investment in its future. Our educational programming and products help people enhance their understanding and appreciation of the wildlife, natural wonders, and cultural history of the park.

YF’s operations include Park Stores in and around Yellowstone; the Yellowstone Forever Institute, which offers in-depth educational programing for people of all ages; and a supporter program which raises funds for priority park projects.

The Park Store Manager plays a critical role in overseeing day‑to‑day Yellowstone Forever Park Store operations in assigned stores at visitor centers and contact stations around the greater Yellowstone National Park area. The Park Store Manager oversees staff assigned to specific stores as defined by the Park Stores Operations Manager and is responsible for the daily execution of effective retail operations.

To include training staff, scheduling staff, inventory management, daily/weekly/monthly reporting, store cleanliness and presentation, tracking and relaying key performance indicators (KPIs), and overseeing related systems, working to provide the highest quality visitor experience possible. Closely coordinating with the Park Stores Operations Manager and Retail Operations and Visual Merchandising Manager, the Park Store Manager is also responsible for executing the retail merchandising, marketing, and communication plans in their assigned Park Store and proactively looking for ways to enhance the visitor experience and developing recommendations to senior retail staff in the process.

Additionally, the Park Store Manager will assist in training, coaching and developing Park Store Associates. Success in this position requires excellent supervisory skills and customer engagement, experience capturing and analyzing KPIs and managing core operational systems, unrelenting pursuit of excellence, and a drive for continual growth and improvement.

• Effectively manage the customer experience throughout the store by executing merchandising plans, making recommendations, and testing product stories through creative displays and merchandising and monitoring and reporting on these tests;
• Actively greet and engage customers and be a Yellowstone Forever enthusiast related to our retail products, institute courses and offerings, the purpose of our philanthropy efforts, and the projects that we support annually;
• Provide training and mentoring to Park Store Associates and foster a collaborative, team‑oriented environment with a high level of accurate execution, and support Park Store Associates to ensure their ability to perform tasks as required;
• Capture, analyze, and relay retail industry KPIs and lead staff to achieve the goals set for the assigned store, informed by captured KPIs;
• Support the Park Stores Operations Manager with budget planning and forecasting for the store and control and manage expenses as they directly relate to their assigned store operations, given established budget;
• Work with the Yellowstone Forever facilities team to ensure displays, lighting, fixtures, and the store's physical appearance are maintained to the highest standards;
• Work with the Park Stores Operations Manager, Retail Operations and Visual Merchandising Manager and merchants to set product layouts in stores and deliver on the product distribution and visual merchandising plans;
• Develop a firm understanding and ability to track the accurate movement of inventory, stock levels, and inventory turns related to their store;
• Be a POS systems expert related to the register screens, software sales systems, and credit card processing equipment and…