Driver Services Help Desk Specialist

General Description

The Driver Services Help Desk Specialist, located in Cheyenne, Wyoming, provides essential support to driver license examiners, staff, commercial and non‑commercial drivers,  holders, state driver licensing agencies, and the general public. The specialist issues and transfers driver licenses and identification cards, researches records, and resolves complex problems related to driver credentials. Responsibilities include evaluating and verifying information for accuracy, ensuring driving records are current, and confirming compliance with state laws, federal regulations, and agency policies.

Through clear communication, attention to detail, and strong problem‑solving skills the role maintains the integrity of driver records while delivering timely and professional customer service.

• Answer all questions, including complex inquiries regarding Driver's Services and Driver's License departments.
• Maintain technical knowledge of the entire Driver's Services organization.
• Respond directly to public inquiries without transferring calls.
• Serve as the first line of response, answering phones and demonstrating expertise in each area within the Driver's Services Department and field offices.
• Stay current on statutes and laws to accurately answer questions from drivers, attorneys, and other stakeholders.
• Act as liaison with law enforcement, court systems, other states, and commercial drivers regarding driver services information.
• Assist any of the sections within Driver Services as needed.

• Experience working in driver services, motor vehicle administration, or a related regulatory/customer‑service environment.
• Knowledge of state driver licensing laws, federal regulations, and policies related to driver licenses and identification cards.
• Strong customer service skills and the ability to communicate clearly and professionally with the public, staff, and other state agencies.
• Demonstrated ability to research, interpret, and evaluate records and documentation for accuracy and compliance.
• Experience resolving complex issues and providing solutions in a fast‑paced, detail‑oriented setting.
• Proficiency with computer systems, databases, and standard office software; ability to learn specialized driver services systems.
• Ability to work independently while contributing effectively as part of a team.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.

• Knowledge of Wyoming State Statutes and Federal Regulations pertaining to driver license and motor vehicle operation, program rules, regulations, and policies.
• Knowledge of program functions and the Driver License Information System.
• Knowledge of both the Driving Record Enforcement and Driver Services Examiners Manuals.
• Knowledge of accounting procedures related to balancing money and daily transactions.

Minimum Qualifications:

Associate's Degree (typically in Business). 0–2 years of progressive work experience (typically in Business) with acquired knowledge at the level of Drivers Services Specialist. 2–4 years of progressive work experience may substitute for education.

• $2,000 Hiring Bonus (see eligibility notes).
• Comprehensive health, dental, and vision insurance.
• Paid vacation, sick leave, FMLA, and holidays.
• Retirement – Pension and 457B plans.
• Flexible schedules and work‑life balance options.
• Meaningful work that makes a difference for Wyoming communities.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.