Lookout Supervisor

Job Title:

The Lookout Supervisor

Rate of Pay: $18.00/hr +Tips

Shift:
Part-time Seasonal position

Variable AM/PM shifts Sunday through Saturday

Weekends and holidays required

FLSA Status:
Non-Exempt/Hourly

Interviewing begins late October/early November.

Training begins mid November

Responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at The Lookout

• Supervise, train and plan, direct all Employees on assigned shift.
• Ensure that all rules, regulations, and procedures are complied with.
• Document incidents and events involving guests or Employees accurately and in detail.
• Inspect Employees as to uniforms, cleanliness, identification, etc.
• Keep Employees informed of new procedures and hold daily line ups
• Ensures a safe working environment for Employees.
• Promote teamwork among Employees.
• Must provide courteous and friendly service to all vendors, guests and Employees.
• Seeks out ways to provide additional assistance and service to all guests.
• Performs other related duties as assigned/required.
• Able to handle customer complaints and initiate relevant service recoveries as deemed fit
• Order and serve food and beverage to customers
• Provides quality beverages consistently for all customers
• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
• Handle money in accordance with department policies and procedures
• Full knowledge of menu items and ingredients
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• Transport trays/plates throughout the work space which may weigh up to 40 pounds as well as serve food and beverage
• Assists guests with inquires and reservations and assist with any and all customer needs with a cheerful disposition
• Perform side work duties on a daily basis and other duties assigned
• Ability to keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery
• Tips will be pooled in accordance with company policies and procedures
• Bus tables and ensure tables are reset in a timely manner.
• Remain up to date on Resorts current events and the hours of operation.

• Provides quality beverages consistently for all customers
• Maintains the highest level of standards for all product preparation.
• Adheres to all Company recipes and measurements.
• Produces superior product presentation.
• Educates customers on Sundance products and services.
• Provides top quality espresso shots for hot and cold beverages.

• Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages in Utah. (As dictated by Beverage Department and State and local laws).
• Exhibit responsible service of alcoholic beverages in accordance to state laws, policies and procedures.
• Knowledge of beverages (i.e. beers, wines, liquors, etc) with ability to communicate with guests and staff
• Complete required paperwork including bar transfers and dry stock deliveries

• Clean common areas and prepare it for the day's operations
• Ensures that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance.
• Maintaining cleanliness of assigned station.
• Ability to serve hot and cold beverages.
• Ability to stock items in proper location.
• Ability to wear and work in required uniform and shoes as detailed in departmental policies.
• Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages. (As dictated by State and Local laws).
• Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.
• Maintain a safe and sanitary workplace.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative…