Counter Manager - Guernsey

Overview

Benefit is growing and we are currently searching for a Full‑time Counter Manager to make real connections in Creaseys Guernsey. As a Counter Manager, you will be instrumental in achieving sales targets and creating exceptional customer experiences.

• Sales Management:
  Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximise performance.
• Brow Services & Revenue Generation:
  Provide waxing, tinting and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target‑Driven Sales:
  Personally connect with customers, demonstrate products with passion, and consistently achieve individual sales targets contributing to overall counter goals.
• Teamwork & Motivation:
  Conduct engaging daily team meetings, promote open communication, and recognise achievements to keep the team focused on crushing targets.
• Business Growth:
  Develop innovative in‑store and external events through strategic linkups, collaborations, product launches and charity initiatives to boost sales and brand awareness.
• Stock Optimisation:
  Ensure the counter is always fully stocked, monitor inventory levels and report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership:
  Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Efficient Administration:
  Oversee daily, weekly, monthly and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence:
  Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation:
  Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

• Dynamic, enthusiastic and sales‑driven.
• Passion for make‑up and retail with a focus on achieving sales targets.
• Result‑oriented, enjoys challenges and exceeding sales expectations.
• Desire to provide a unique customer experience that drives loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• Minimum of 2‑4 years of prior customer‑service experience in a retail or hospitality environment is required, with a passion for sales success.
• Minimum 6 months of management experience.

• Product discount.
• Staff sale.
• New launch gratis.
• Annual leave.
• Full training provided.
• Refer a friend scheme.
• Competitive commission scheme.

If you have additional needs that require flexibility, please contact careersa