Director Ticket Sales and Operations

DIRECTOR, TICKET SALES & OPERATIONS

Mid-West Region

(On-Site)

Playfly Sports is looking for a Director, Ticket Sales & Operations to join our team in Midwest Region. The Director, Ticket Sales & Operations, is responsible for directing ticket sales responsibilities for all ticketed sports to generate new revenue, servicing existing accounts, managing Playfly and University staff, and overseeing ticket operations/box office activities. The Director will also have individual sales goals.

• Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.
• Train and supervise sales and service staff
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
• Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly organization
• Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
• Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
• Act as the principal liaison of Playfly with the athletic department
• Develop and execute approved annual business, sales plan and operating budget
• Develop, present, and communicate ticket sales strategies, procedures, and processes
• Identify, explore, and research new sales opportunities to include season tickets and group sales target markets
• Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
• Provide recommendations to Playfly and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc
• Track and report daily, weekly, and monthly sales figures and relevant accountability reports
• Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs
• Direct day to day operations of Ticket Operations/Box Office and providing the highest level of customer service to all internal and external customers
• Manage opening and closing procedures of the Box Office, management of game night events and on-sale dates
• Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, handling/reconciling of game day starting cash
• Schedule ticket office and gameday student workers
• Provide reports as required
• Other job-related duties as assigned

• Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred
• Bachelor’s Degree preferred but not required
• Experience with ticketing software and CRM programs preferred
• Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels
• Strong organizational, administrative and time management skills
• Proven problem-solving ability
• Computer proficient (Microsoft Word, Excel, Outlook)
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

• Available to work athletic events including home games and special events in evenings and on weekends as needed
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel

Actual compensation packages are…