Parts Sales Representative, Aftermarket Services

Mesa Natural Gas Solutions LLC is a growth-oriented company, manufacturing and providing superior responsible, reliable, power solutions to industrial markets. We manufacture best-in-class power systems and deliver industry leading service and customer support. We continue to be on the leading edge of generator technology by manufacturing sound attenuated, temperature-controlled generator sets in the United States to operate in any climate, and utilizing the best telemetry putting real time information in the hands of all customers.

Mesa strives to create an environment where all employees feel they are safe, respected, that their contributions are valued, and have equal access to growth and development opportunities. We offer our employees competitive base pay and a 401k plan; paid time off for vacation, holidays, birth or adoption of a child, and bereavement;
Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for;
Employee Assistance Programs;
Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance.

Website:

• Respond promptly to customer inquiries, offering product recommendations and pricing information.
• Provide product expertise and guidance to help customers select the appropriate parts for their needs.
• Handle customer complaints or issues related to parts sales, ensuring swift resolution to maintain customer satisfaction.
• Take customer orders, process them accurately, and follow up as necessary to ensure timely delivery.
• Work with the warehouse and inventory team to verify stock availability and lead times for parts.
• Coordinate with the logistics team to ensure on-time delivery and correct fulfillment of parts orders.
• Stay up to date with the latest products and parts in the Mesa’s inventory.
• Continuously improve knowledge of part specifications, applications, and compatibility with customer needs.
• Collaborate with the inventory team to ensure accurate stock levels and availability of parts.
• Assist in managing the parts catalog, ensuring all information is up to date and accurate.
• Monitor low-stock items and inform customers of back orders, providing alternatives when necessary.
• Maintain accurate records of all sales transactions and customer interactions.
• Prepare and process quotes, invoices, and returns.
• Ensure all sales documentation is up to date and compliant with PSO procedures.
• Communicating with accounting when customer orders have been sent out.
• Perform all duties as assigned.

• High School diploma or equivalent

• Associate's degree or higher in business, sales, or related field preferred.

• 1-2 years of customer services or sales experience

• Honorably discharged service veterans are preferred.

• Must possess and maintain a valid driver's license and driving record satisfactory to the company and its insurers.

• Experience with ERP systems.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines, especially for long-lead items.
• Strong communication and collaboration skills to work with engineering, supply chain, and operations teams.
• Understanding of supply chain processes, including inventory control, logistics, and vendor management.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of Mesa parts and products.
• Proficient in using CRM software, Halo, and Microsoft Dynamics.
• Excellent organizational and time-management skills.

• Sitting
• Standing
• Walking or moving throughout facility
• Driving
• Talking
• Seeing (Specific vision abilities required by this job…