Administrative Assistant

Administrative Assistant (Full Time)

Location: Wyomissing, PA

Are you looking to encourage growth and promote positive, healthy lives? CONCERN is a non‑profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the communities that we serve.

Our Wyomissing Outpatient office is searching for a full‑time Administrative Assistant to join our team of behavioral health professionals and partner with us in our mission to bring hope, offer opportunity, and inspire change.

The ideal candidate will have great attention to detail, enjoy working directly with consumers, and be ready to take on this important role in our daily operations. You will serve as an initial point of contact for our services ensuring that administrative duties, communications, scheduling, responding to consumer inquires, and managing special assignments for our Outpatient office setting are handled in a professional and timely manner.

• High school diploma or equivalent
• 2 years of related clerical and/or behavioral health experience (preferred)

• Proficiency using a variety of office equipment and computer programs. Strong organizational skills with great attention to detail and ability to prioritize tasks.
• Effective, clear verbal and written communication skills.
• Strong interpersonal skills to build relationships with all stakeholders. Both a team player and works well independently.

• Responsible for routine office tasks to include answering phones, data entry, copying, faxing, scanning, and opening/closing the office.
• First point of contact for clients handling intakes and scheduling of appointments for psychiatrists and psychologists.
• Verify client insurance eligibility.
• Obtain prior authorizations through insurance companies for services as needed.
• Maintain accurate and up‑to‑date information in the clients electronic medical records system.
• Prepare and send a variety of letters.
• Support supervisors with reconciliation of encounter forms, prepare doctor invoices, and complete a variety of reports.

Hours of Work:
Monday‑Friday 8:00 am‑4:00 pm

Rate: $13.85/hr‑$16.92/hr (DOE)

• Medical – eligible the first of the month following 60 days
• Dental – eligible the first of the month following 60 days
• Vision (Agency Paid) – eligible the first of the month following 60 days
• Flexible Spending Account
• 401k + 2% match (additional annual discretionary match if you work 1,000 hours or more!)
• Virtual Care Clinic & Prescription Services for ALL employees and dependents (up to 7 people)! (
  EMPLOYER PAID!) This includes Primary, Pharmacy and Urgent Care needs!
• Generous PTO (Increases with Service Milestones)
• Tuition Reimbursement
• Mileage Reimbursement
• 11 Paid Holidays (Including your Birthday)
• Employee Assistance Program (Resources for you and your family)
• Short‑Term Disability (Agency Paid)
• Long‑Term Disability (Agency Paid)
• Life & AD&D Insurance (Agency Paid)

EOE