Customer Service Representative; EST
Listed on 2026-02-19
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Customer Service/HelpDesk
Customer Service Rep, Spanish Customer Service, Bilingual, HelpDesk/Support
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Insurance Services
Why Consider This Job Opportunity- Generous Paid Time Off & paid Holidays
- Work/Life Balance
- Medical, Dental, and Vision benefits
- 401k with Company match
- Opportunities for career advancement within the organization
- Remote work flexibility or office location in Wyomissing, PA
- Provide customer service to claimants, providers, and clients regarding their claims and/or policies via telephone or correspondence
- Maintain customer service logs with a turnaround time of 3 days or less
- Process incoming client correspondence efficiently
- Meet or exceed daily production goals of 80 combined calls and correspondence, with a minimum of 60 calls per day
- Complete special projects as assigned
- High School Diploma or General Education Degree (GED)
- Minimum of two years of customer service experience, preferably in a call center environment
- Proven ability to communicate bilingually (English/Spanish) preferred
- Proficient typing skills with minimal error count
- Excellent verbal and written communication skills
- Experience with medical codes and/or terminology
- Stellar people and listening skills
- Proven reliability and problem-solving skills in a fast-paced environment
- Knowledge of Microsoft Office products
- Ability to interpret and apply provisions of manuals and insurance claims
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.
Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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