Customer Service Representative - State Farm Agent Team Member

Benefits

• $1000 Licensing Bonus
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

Seth Walizer State Farm
2 Meridian Blvd., Suite 218
Wyomissing, PA 19610
Full-Time | In-Office

Seth Walizer State Farm is seeking a customer-focused Customer Service Representative to join our high-performing agency. This is an excellent opportunity for someone who is passionate about helping people, solving problems, and creating exceptional customer experiences.

While this is primarily a service-oriented role, we're looking for someone who understands that outstanding service naturally leads to stronger customer relationships. You'll have opportunities to conduct policy reviews and confidently transition service conversations into needs-based in-book sales when appropriate.

If you're known for your professionalism, empathy, and commitment to putting customers first, we'd love to meet you.

This is a licensing-contingent position.

• Pennsylvania Property & Casualty license must be obtained prior to your Day 1 start date.
• Pennsylvania Life & Health license must be obtained within 90 days of employment.
• We provide full licensing support, study materials, coaching, and guidance throughout the licensing process.

• Deliver exceptional customer service by phone, email, and in person.
• Answer customer questions regarding policies, billing, claims, and coverage.
• Assist with policy changes, renewals, endorsements, and account updates.
• Guide customers through the claims process and provide timely follow-up.
• Conduct policy reviews to help ensure customers have the coverage that best fits their needs.
• Identify opportunities to strengthen customers' protection by naturally transitioning service conversations into in-book sales.
• Maintain accurate customer records and documentation.
• Work closely with agency team members to deliver a seamless, customer-first experience.

• Outstanding customer service and communication skills.
• Friendly, empathetic, and professional approach to customer interactions.
• Strong attention to detail with excellent organizational and multitasking abilities.
• Comfortable discussing insurance coverage and recommending additional protection when it benefits the customer.
• Ability to build trust and develop long-term customer relationships.
• Previous customer service, insurance, banking, retail, hospitality, or account management experience is preferred.

• Competitive salary plus performance incentives.
• Full licensing support and ongoing professional development.
• Training and coaching from a high-performing State Farm agency.
• A collaborative, customer-focused culture that values service excellence.
• Opportunities for career growth and advancement within the agency.

Seth Walizer State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.