Customer Service Representative

Job Details

Job Location:

West Lawn - West Lawn, PA 19609

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness.

Your future starts here-let's grow together!

• No Nights or Weekends
• Growth Opportunity
• Medical, Dental, and Vision Insurance
• PTO & Paid Holiday’s
• 401 (k) with 4% employee match-Fully Vested from day 1
• Company paid Life Insurance
• Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
• Employee Discount
• Referral Bonus
• Employee Appreciation Day:
  Dorney Park in Fall
• Employee Assistance Program (EAP)

Dermatology Partner sis a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

• Grow Together
• Seize Opportunity from Struggle
• Outcome Over Ego
• Commitment to Serve
• Do The Right Thing

• Providing excellent customer service to patients, Providers, and all team members through the organization
• Scheduling patient appointments for over 40locations in 3 states with multiple providers and growing
• Handling Inbound and outbound calls from external and internal sources
• Transferring calls to the appropriate department and taking detailed information to relay to the recipient
• Completing call reports and logs and researching billing issues
• Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
• Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
• Recommending process improvements and researching misapplied payments
• Assisting Providers with Virtual Medical Assistant system
• Other duties as assigned

• Excellent written and verbal communication
• Accuracy
• Clean and presentable appearance
• Work well as a member of a team, and able to follow detailed instructions carefully
• Organized, punctual, and professional
• Ability to grow and learn new systems
• Fluency in computer systems and a variety of software packages
• Ability to multi-task