Financial Aid Officer

Job Summary

The Financial Aid Officer (FAO) advises prospective and current students regarding financial aid options, including the availability of Title IV Programs. The FAO ensures that the customer has access to all relevant information, guidelines, and eligibility requirements, and supports the customer in applying for available financial aid. Working within company processes, the FAO ensures that students are packaged on time and within compliance standards.

The FAO works directly with the Campus President to develop improvements to the overall quality and environment of the Financial Aid Department.

• Advise incoming, continuing, and re‑entry students on the availability of Title IV funds and resources to cover the investment in their educational cost.
• Answer student questions regarding completion of the Free Application for Federal Student Aid and Direct Loan Entrance/Exit Counseling.
• Complete verification on all applications selected by the Department of Education.
• Resolve conflicting information identified between financial aid documents and other documents in the student file.
• Conduct financial aid estimates for students who are interested in enrollment.
• Timely submission of student files for Campus Compliance Specialist review, maintaining a low error rate.
• Effectively communicate with admissions department personnel to ensure future enrollments have obtained appropriate documentation for packaging.
• Ensure files are uploaded into the Campus Vue operating system.
• Provide updates to the Campus President on students who have not submitted documentation or required paperwork to receive Title IV funding.
• Advise students, during the packaging process, of Institutional Payment Plans (IPP) and facility completion of the IPP process where appropriate.
• Effectively use and track activities in Campus Vue.
• Other duties as assigned.

• High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• 1 year of experience in a customer service‑related field.
• Ability to multitask while maintaining organization.
• Excellent verbal and written communication skills.
• Demonstrated ability to maintain confidentiality.
• Must not be in default on any federal student loan.

• Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• 1 year of prior experience in Financial Aid.
• Experience with Campus Vue.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.

The employee must occasionally lift and/or move up to 25 pounds. The employee must be able to see with close, distant, color, peripheral, depth perception, and focus adjustment. Prolonged periods sitting at a desk and working on a computer.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.