Resident Liaison: Part Time

Be a welcoming point of connection for residents by managing calls, dining reservations, and evening meal service in a compassionate, service‑driven senior living community.

The Resident Liaison is responsible for the daily efficient operation of the phone system for the residential residents. The Resident Liaison will answer all resident phone calls promptly and professionally. The Resident Liaison will also handle all Dining Order emails and reservations in a timely fashion. The Resident Liaison will also serve as Hostess for the evening meal service.

• Answer all resident phone call.
• Map out and confirm all reservations.
• Respond to any resident messages.
• Charge all to-go and room service order in Meal Suite
• Assist supervisor with any necessary paperwork.
• Assist with to-go and room service order as needed for lunch & dinner service.
• Assist supervisor in dinner service set up of Dining Rooms.
• Serve as Hostess for Evening meals.
• Always communicate with Supervisor and Managers.
• Assist with order taking and gathering of all Market Orders.
• Ensures cleanliness in all dining areas and service areas.
• Ensures all food is labeled and dated correctly according to state standards.
• Responsible for all sanitation checklists in kitchens and dining rooms.
• Operates reporting systems, including inputting counts for tracking purposes.
• Assist with end of the month resident billing.
• Knowledge of the meal Suite system.
• Keeps confidential information safe and not divulged to other parties.
• Upholds food safety standards and consistently follows handwashing, glove usage and hair net standards.
• Assists with development and implementation of resident events.
• Demonstrates interest in learning additional aspect of the job and offers suggestions to improve workflow.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role‑specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

• Strong proactive and efficient work ethic
• Ability to function in a fast‑paced environment, with competing priorities and deadlines
• Experience in and the ability to drive a performance‑based culture
• Demonstrated interpersonal communication, verbal and written
• Comfortable and agile working with technology;
  Proficient in MS Office and other applications.
• Strong analytical, assessment, and problem‑solving capabilities

• AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
• COMMITMENT
  :
  Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COMPASSIONATE
  :
  Is empathetic, mindful, and kind.
• INNOVATIVE
  :
  Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN
  :
  Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
• TEAM ORIENTED
  :
  Works cooperatively and effectively with others to achieve common goals.

• SAFETY: Practices safe behaviors to ensure the safety of all.
• KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
• SHOW: Takes pride in self‑appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show‑ready.
• EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

• This position is part‑time in a health care facility that is open 24 hours a day, 365 days a year. Rotating shifts as well as weekend, holiday and work during inclement weather will be required.

• High school Diploma or GED (Required)
• 1-3 Years administrative experience (Preferred)
• SERV Safe Certificate (Preferred)

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint…