Life Enrichment Coordinator

Overview

Join our team as a Life Enrichment Coordinator and help create meaningful experiences for residents through dynamic programs, events, and community partnerships. This role focuses on increasing resident engagement, coordinating activities, and supporting a vibrant lifestyle within our senior living community.

Job Category
:
Residential Living Activities

Requisition Number
: LIFEE
001289

Locations
:
Wyomissing, PA (2000 Cambridge Ave, Wyomissing, PA 19610, USA)

• Develop, implement and execute programming opportunities, through fostering public relations with residents and external community groups, in accordance with The Highlands’ Wellness Philosophy (ENGAGE) to ensure a diversity of offerings that meets current and future residents’ preferences.
• Support all programs, through a customer service focused culture, by serving as a liaison to ensure resident or 3rd party vendor needs are met to successfully complete a program including programs that occur at night or weekends.
• Oversee the internal resident portal including onboarding new residents, advertising current and future opportunities, and ensuring all documentation is accurate and timely posted.
• Ensure the timely and accurate completion, distribution, and coordination of advertisements for program opportunities, calendars, newsletter, schedules, records, and reports.
• Ensure all programming opportunities align with the programming budget and, when necessary, submit accurate capital and operating budget requests and submit vendor invoices.
• Plan and implement strategies to improve procedures and processes to transform the resident experience.
• Serve as a liaison to Residents’ Council committees and participate actively in the Wellness Team (ENGAGE).
• Address resident issues and special requests, providing personalized support when necessary.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

• Demonstrates strong relationship-building skills with senior adults and exhibits a proactive work ethic, capable of functioning independently in a fast-paced environment with competing priorities.
• Proficient in technology, including MS Office, with strong analytical, problem-solving, and interpersonal communication skills, including experience in high-profile, confidential support roles.
• Excellent communication and interpersonal skills with the ability to effectively communicate with residents/clients, supervisors and co-workers using understandable language skills in reading, writing, and speaking in person and on the phone.
• Excellent oral communication skills including a clear speaking voice

• AMBASSADOR:
  Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
• COMMITMENT:
  Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COM paixão? (kept as written previously) Compassionate:
  Is empathetic, mindful, and kind.
• INNOVATIVE:
  Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN:
  Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
• TEAM ORIENTED:
  Works cooperatively and effectively with others to achieve common goals.

• SAFETY:
  Practices safe behaviors to ensure the safety of all.
• KINDNESS:
  Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
• SHOW:
  Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
• EFFICIENCY:
  Performs role with consistency and efficiency. Uses time and resources wisely.

• This is a full-time, hourly position.
• This position works a flexible schedule, based…