Certified Nursing Assistant; CNA)

The Certified Nursing Assistant (CNA) at The Highlands at Wyomissing® provides high-quality, person-centered care to adult and geriatric residents in a long-term care and assisted living setting. Under the supervision of a licensed nurse, the CNA supports residents with daily living activities and performs duties that reflect a universal worker approach—integrating caregiving, companionship, light housekeeping, activity engagement, and hospitality services to promote resident independence, safety, and well-being in alignment with the community’s Core Values and Traditions.

Essential Functions/Duties:

• Direct Resident Care
  :
  Assists residents with activities of daily living (ADLs) such as bathing, dressing, personal hygiene, grooming, eating, mobility, and transfers using safe techniques.
• Health Monitoring
  :
  Observes and promptly reports changes in resident condition or behavior to the nurse; assists with treatments and procedures per policy.
• Resident Engagement
  :
  Encourages resident independence and participates in social, cognitive, and physical activities tailored to individual preferences and abilities.
• Environmental Support
  :
  Maintains a safe, clean, organized, and pleasant environment by performing light housekeeping tasks such as making beds, tidying personal spaces, and restocking supplies.
• Hospitality & Communication
  :
  Establishes warm, respectful, and compassionate interactions with residents, families, and team members. Communicates clearly, professionally, and with empathy.
• Documentation & Reporting
  :
  Accurately documents, care and services provided in accordance with organizational and regulatory standards.
• Safety & Infection Control
  :
  Adheres to all safety protocols, participates in emergency drills, and applies infection prevention practices, including proper PPE use and hand hygiene.
• Team Participation
  :
  Collaborates across disciplines to support the community’s goals; adapts to changing resident and facility needs with flexibility and a proactive attitude.
• Training & Competency
  :
  Completes required in-service education, certifications (CPR, First Aid), and organizational training including Hearthstone Ambassador programming.
• Other Duties
  :
  Performs additional tasks as delegated by management within the scope of the CNA role and the universal worker framework, including but not limited to assisting with mealtime service, escorting residents, and supporting recreational programs.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Ability to maintain accurate records and produce effective documentation
• Excellent oral communication skills including a clear speaking voice
• Ability to work under conditions that may be distracting
• Ability to handle multiple interruptions of routine tasks
• Excellent organizational skills
• Ability to adapt to changing needs
• Ability to use a resident and customer-focused approach to problem solving and resident care
• Excellent interpersonal skills and professional demeanor
• Ability to effectively communicate

Core Values:

• AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
• COMMITMENT
  :
  Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
• COMPASSIONATE
  :
  Is empathetic, mindful, and kind.
• INNOVATIVE
  :
  Is curious. Identifies new methods and efficiencies.
• RESULTS-DRIVEN
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  Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal.…