ServiceNow - Identity & Access Management IAM Security Analyst III

Responsibilities

The IAM Security Analyst III is a key member of the team helping evolve role-based access with Service Now.

Provides technical support for customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services across multiple applications and technology platforms. Addresses end-user's access and other security related issues and recommend improvements to address security issues or gaps. Ability to make general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes, and procedures.

May participate in a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization.

This is a remote role with a strong preference for candidates residing in Pennsylvania. Candidates in Eastern and Central time zones will be considered.

Experience

• Relevant experience with Service Now.
• Strong familiarity and experience with IAM.
• Strong leadership skills to coordinate work, handle IAM escalations, interact across departments and in meetings
• Understanding of cybersecurity.

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Certification and Licensure

• Obtains certification or training for applicable system(s) or application(s) as assigned, and meets department expected outcomes regarding time frame for completion, overall scoring and other aspects of training or certification process:
  Epic Security certification

Required Skills

• Analytical Skills
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Delegation Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Microsoft Office Applications
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Project Management Skills
• Service Orientation
• Strong Team Player