Customer Service Support Associate - Bob Squad

Customer Service Support Associate – Bob Squad

Join Bob’s Discount Furniture as a Customer Service Support Associate – Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you’re helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

This is a full‑time, in‑store position with required flexibility to work a retail schedule.

• Guest communication and empathy
• Omnichannel customer support (in‑store, phone, digital)
• Order entry and accuracy using support systems
• Cash handling and payment processing
• Multitasking and follow‑through
• Problem‑solving and root cause analysis
• Positive mindset and professionalism
• Technology adaptability and system usage

• Experience in retail, call centers, or customer service
• Sales or CRM system familiarity
• Experience supporting store operations or fulfillment

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and Birthday
• 401(k) Profit‑Sharing Plan with a generous company match
• Pet Insurance and employer‑paid Life Insurance
• Legal & Financial Planning assistance and wellness resources
• Tuition Reimbursement and employee scholarships
• Ongoing training and career development through Workday Learning
• Employee Discount on Day 1, plus merchant partner savings

• Must be at least 18 years old
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies
• Physical demands: ability to stand and walk on showroom floor; sit and perform computer‑based work at a desk; speak clearly on phone and use standard office equipment

• Honesty
• Integrity
• Transparency
• Community
• Safety
• Diversity
• Accountability
• Fun

At Bob’s Discount Furniture, we want you to feel  are committed to creating a place as diverse as the communities we serve. We are an equal‑employment‑opportunity employer and comply with all federal, state, and local laws. No person shall be discriminated against or harassed on the basis of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status.

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