Box Office and Front of House Representative

Millwald Theatre is seeking a customer service centered individual to work our Box office and Front of House. Individual will process ticket sales for a wide variety of arts experiences and additional duties as needed. Provide exceptional customer service to patrons in person at events, by phone, and in written communication. The position requires availability to work day time, evenings, and weekend shifts.

• Identify and assess customer’s needs both in person and virtually through emails and calls.
• Efficiently and accurately answer customer inquiries to deliver clear and informative communication related to events, ticket packages, special offers, seating options/prices and other Millwald policies.
• Handle all information, including sensitive financial data, and cash, as directed.
• Document tasked projects and customer responses.
• Assist in printing, packaging, and distributing of tickets and other materials to customers.
• Operate a variety of software such as the ticketing system and Microsoft 365 (including Word, Excel, and Teams).
• Interact well and communicate clearly with diverse groups and individuals such as the immediate supervisor, co-workers, patrons, and the public.
• Assist with local area marketing (distributing flyers, events, social media)
• Help team with meeting sales goals through calls and outreach
• Other duties and projects as assigned.

• Minimum requirement of a high school diploma or GED equivalent supplemented by previous customer service and sales experience, OR
• An equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities

• Exceptional written, verbal, and interpersonal skills
• Strong technical proficiency with the ability to learn and adapt to multiple digital platforms
• Proficiency in Microsoft Office 365 preferred
• Schedule flexibility
• Self-motivated
• Strong work ethic and high quality of work
• Positive Attitude and desire to work as part of a team