Desktop Support Specialist Job Wytheville area,Virginia USA,IT/Tech

Fully responsible for the Safety and Maintenance of HCLTech issued VAN in adhering to HCLTech’ s policy and process.
Fully responsible for the safety of End Customer (“CLIENT”) IT Devices assigned to you to support CLIENT users/stores.
Load End customer (“CLIENT”) approved IT Devices in your HCLTech issued VAN and keep them safe.
Park HCLTech issued VAN in your Home in adhering to Local County/State Government rules and Guidelines.
Drive HCLTech provided VAN to work and keep it safe along with.
Constantly report to your Manager about the Vehicle Condition and get it repaired at designated locations directed by HCLTech.
Install, configure, and maintain Devices at CLIENT stores and other sites.
Perform onsite Device maintenance, updates, or configuration changes.
Perform single and bulk IMACDs (Install, Move, Add, Change, Dispose).
Provide technical support and setup during special events such as grocery store openings
Provide onsite technical assistance for Devices in adherence to HCLTech agreed Service Levels (SLAs) to CLIENT
Perform grand opening standby support
Perform security sweeps, including validating the following items are compliant, and remediating as needed:
All EFT Pin Pads are secured with locks or security screws, no evidence of tamper, including any possible skimming devices.
All EFT Pin Pads have privacy shields. If devices are missing please notify store manager to place order via Bunzl.
All Ethernet Ports in common areas are secured with port blockers;
Common areas include customer facing areas and open associate areas such as Deli, Produce, Bakery, Meat, etc.
All Customer Facing PC USB Ports are secured with port blockers.
All Open/Unlocked Kiosks are secured with port blockers.
Validate that the EFT lock key is in the lock and secured to lanyard
Travel to CLIENT Brand Sites/sites to restore functionality of failed Device including below, but not limited to, the following:
Troubleshooting to repair or replace
Exchange
Reconfigure
Ship parts to and from the CLIENT Location
Perform remedial Support activities for Devices, when required. Such remedial Support activities include:
Return the defective Device as to Normal Operations according to OEM standards or per CLIENT instructions
Perform remote diagnostics with the Supported User
Provide all necessary labor to repair or Restore Device to Normal Operations
provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for Devices
Conduct Parts & Sparing validation, including end-user profile updates, Device Parts & Sparing Tag check, model and serial number check, Location, etc.
Advise the Supported User, before a Device Maintenance request is complete, of the status of work being performed and provide future avoidance or Maintenance tips to prevent additional Problems
Provide service personnel who are fully trained in direct Support of their product on the Devices they Support
Update the CMDB and AMS with the correct Device, logistics, and warranty information
Report to CLIENT all deviations from the Device Management System and from CLIENT Policies that are discovered during Incidents via a jointly developed communications process
Report to CLIENT any non-standard hardware or Software discovered
Conduct ongoing analysis of Device Maintenance and call history to track service trends
Conduct monthly Device performance reviews and trend analysis
Manage and act as single point of contact for Service Provider Agents, Device warranty providers, and other Third Party Providers identified by CLIENT
Provide advanced notification to CLIENT management of required OEM Device Upgrades or replacements
Provide shared users orientation on prevention of same Problem, when applicable
Validate Device Management fields including end-user profile updates, Device Tag, make, model, serial number, Location, etc., and update if necessary
Report to CLIENT all deviations from the CMDB and AMS and from CLIENT Policies that are discovered during the on-CLIENT Location Support
Cabling Standards – Perform cabling and inside wiring work in adherence to CLIENT’s cabling standards, that shall be provided to you by CLIENT/HCLTech from time to time
Break-Fix…