Field Service Technician

Your Role

To best serve our customers, we are increasing our presence within our field service area. This supports our mission in providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience.

You will report to the Service Manager.

You will:

• Perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers
• Set, install, and pipe compressor systems.
• Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits.
• Pressure wash and clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
• Communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs
• Completely fill out all service-related documentation to include service reports, start-up forms, warranty forms, oil sample forms, and parts return documents,
• Attend training at our Air Academy and train with Senior Service Technicians
• Promote and practice proper safety procedures and correct use of personal protective equipment
• Provide a high level of customer service & respond to customer needs while working to satisfy customer expectations.
• Participate in a rotating 24/7/365 on-call pool with other Technicians as scheduled by the Service Manager with travel to customer locations, including out-of-town and overnight travel & possible overnight travel depending on the assigned territory
• Be subject to random drug testing.

• 1-2 years of technical experience in the mechanical, maintenance, or electrical field. Experience with the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics is preferred. Experience in HVAC a plus.
• Ability to work independently and complete tasks within assigned deadlines.
• Customer-focused and take ownership of meeting the customer's needs.
• Use computers to complete work orders, ordering parts and training.
• Supply all basic required tools.
• Participate in occasional travel to Rock Hill, SC for paid training.
• Ability to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling. Basic understanding of mechanics and electrical theory.
• Ability to use computers to complete work orders.
• High School Diploma or equivalent is required, certifications are a plus (EPA Certified).
• Valid driver's license and fluent in English.

• Attractive benefits include:
• Flexible benefits plan including medical, dental, and vision.
• Generous 401 (k) retirement plan match in addition to an automatic contribution.
• Competitive paid time off and sick time.
• Life & Disability insurance.
• Paid training.
• Excellent paternal, adoption, and maternal leave.
• Equipped with a company vehicle, laptop, cell phone and uniform.
• $24.70- $36.55/hr salary based on knowledge, skills, and experience. Salary has been geographically adjusted based on cost-of-living factors. This position is overtime eligible and overtime begins after completing 8 work hours in a day.

Remote position This role is fully remote. You will be required to travel within a 1 - 2 hour radius surrounding Wytheville, VA.

Talent Acquisition Team:
Joseph Coleman