Administrative Support Associate

(These duties are illustrative only. Incumbents may perform some or all of these duties or other job-related duties as assigned.)

• Answer multi-line telephones; direct calls and take messages.
• Greet and direct visitors.
• Maintain logs, calendars, schedules, lists, and packets.
• Order, receive, unpack, and stock office supplies.
• Make and distribute copies.
• Open, sort, date stamp, and distribute mail; collect, prepare, and deliver mail.
• Receive documents; index and assign numbers to documents; maintain case files; prepare documents for storage.
• Routinely provide support to agency staff and assist in locating and completing requested forms.
• Provide support to casework staff, such as preparing communications, updating case files, and entering notes and documentation into SACWIS (Statewide Automated Child Welfare Information System).
• Maintain copiers, fax machines, and printers, including replacing cartridges, stocking with paper, relieving paper jams, and reporting or requesting maintenance to keep equipment in working order.
• Staff and oversee the locked File Rooms; retrieve and file permanent records in client files for agency staff; be knowledgeable in all aspects of the file collection and management system.
• Type a variety of correspondence, memos, purchase orders, court documents, and other documents; perform data entry; create and maintain spreadsheets and mailing lists; type and file a variety of correspondence, forms, and other documents; retrieve and re-file records; input data into SACWIS.
• Take court filings to Juvenile Court.
• Help with special projects as needed.
• Run errands such as picking up office supplies and making deliveries.
• Perform other duties as assigned.

• High School Diploma or General Equivalency Diploma (G.E.D.); one to three years of clerical, business/office practices or related field experience; valid Ohio Driver's License and proof of current vehicle insurance.
• Or Any equivalent combination of education and/or related work experience sufficient to successfully perform the essential duties of the job such as those listed above.

• Physical effort at the level normally found in office work; work is largely sedentary but may involve occasional lifting and/or carrying of small objects, walking, standing, bending, stooping, crouching, kneeling, driving, reaching, fingering, keyboarding, grasping, talking, hearing, seeing, and repetitive motion.
• Exerting up to 50 lbs. of force occasionally and/or up to 20 pounds of force frequently to move objects; may involve lifting or moving objects as part of light work.
• Incumbents may be exposed to verbally or physically aggressive clients, family members and vendors; threats, harassment, personal injury, body fluids, and physical violence.
• Travel/drive in extreme weather conditions (rain, snow, ice) which could cause hazardous road conditions; exposure to outside atmosphere as part of the job.

PCN: 90365