Office Support Specialist; Part Time

Department:
Community Health Services - WIC

Job Status:
Part-time (29 hours per week)

FLSA Status:
Non-Exempt

Reports To:

Public Health Nutrition Program Manager

Grade/Level: A13

Job Type: Regular

Positions Supervised:
None

Work Schedule:

8:00 am - 4:00 pm, Monday, Wednesday, Thursday, Friday. 60-minute unpaid lunch daily. Adjustments to schedule with supervisor approval.

Promotes and supports population health by providing a variety of clerical, administrative and technical support services to internal and external clients; answering phones; scheduling appointments, interviewing internal and external clients to establish needed services: establishing and maintaining files; issuing birth and death certificates, EBT cards, and permits and licenses; and drafting and editing correspondence.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Timely, regular, and consistent attendance.
• Project a positive and professional image. Provide respectful customer service to external and internal clients.
• Analytical/Assessment
  
  Skills:
  • Evaluate information on applications and forms to verify completeness and accuracy.
• Communication
  
  Skills:
  • Instruct customers in the completion of appropriate forms.
• Community Dimensions of Practice
  
  Skills:
  • Answer questions for the public regarding program policies, procedures, regulations, birth and death records, and permitting and licensing.
• Cultural Competency
  
  Skills:
  • Utilize appropriate methods for interacting effectively and professionally with people of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
  • Awareness of the impact of programs and services to clients and the community.
• Financial Planning and Management
  
  Skills:
  • Perform light to moderate numerical calculations involving reconciling accounts, electronic form submission; program billing and/or other applications.
  • Assist account clerks with the receipt of fees and payments. Maintain records of applications made or fees collected.
  • Comply with federal, state, and health district policies, procedures, and regulations.
  • Assist in the training of other team members.
• Leadership and System Thinking
  
  Skills:
  • Adhere to Occupational Health and Safety and Health Administration standards relevant to job duties, such as exposure to blood borne pathogens.
  • Participate in professional and workforce development opportunities.
• Policy Development/Program Planning
  
  Skills:
  • Use quality improvement (QI) and performance management (PM) processes and/or techniques to improve the effectiveness of programs and services including but not limited to creating, implementing and evaluating performance standards and identifying, implementing and assessing QI projects.
• Public Health Science
  
  Skills:
  • Inform internal and/or external clients over the telephone, in writing or in-person of established policies, procedures, for obtaining certificates, EBT, licenses, or permits.
  • Perform routine data entry or other office support activities, including creating, faxing, sorting, photocopying, distributing, or filing documents and mail distribution.
  • Maintain and stock adequate supplies of forms, licenses, permits or other required materials.
• Other:
  • Obtain heights, weights and finger stick for hemoglobin blood value.
  • Provide clerical support to other departments as needed.
  • Responsibilities include other duties as assigned including but not limited to participation in Accreditation requirements and responding to emergency events.

• Competency Statement(s)
• Diversity Oriented
  - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Reliability
  - The trait of being dependable and trustworthy.
• Self-Motivated
  - Ability to be internally inspired to perform a task to the best of one’s ability using his or her…