Call Center Customer Service Rep

Five Star Home Services is a family-owned residential HVAC, Plumbing, and Electrical company that has served Ohio communities for more than 50 years.

Our mission is simple:
WE SERVE THOSE IN NEED.

That commitment extends beyond our customers. Through our Profit on Purpose program, Five Star donates 10% of our profits back to the communities we serve , including significant support for individuals and families impacted by addiction and recovery.

We're looking for experienced tradespeople who want to do great work, take care of customers, and build a career with a company that invests in its people and its communities.

• Weekend and Evening Availability:
  Flexibility is key.
• Drive to Excel:
  We value hard-working, results-oriented professionals.
• Passion for Excellence:
  Show up ready to win and make an impact.
• Integrity and Ownership:
  Do what’s right, always.

• Handle all inbound and outbound calls with professionalism and urgency.
• Drive sales, follow up on leads, and manage customer correspondence.
• Assist with scheduling, booking services, and supporting various company initiatives.
• Navigate multiple screens and programs while maintaining a seamless customer experience.
• Ensure accurate data entry and provide solutions in a fast-paced environment.

• A bold attitude and a commitment to delivering results.
• Proficiency on the computer with strong typing skills and the ability to multitask across various platforms.
• Excellent communication skills with a passion for customer service.
• Energy, enthusiasm, and dedication to meeting and exceeding goals.
• A competitive mindset that thrives on challenges and success.

• Weekly pay
• Company Health Savings Account (HSA) contributions with HDHP enrollment
• 401(k) with up to 4% company match
• Paid Time Off + 6 Paid Holidays
• Choose Your Five Star Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner)
  OR receive $150 in Five Star Company Store credits each quarter
• Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program!
• Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton Life Lock & Spot Pet Insurance

If you’re driven, passionate, and ready to own your future, we want YOU on our team.

The pay range for this role is:

17 - 23 USD per hour (Support Ops - Dayton)