Social Services Program Specialist- Adult Protective Services

Provides support through available social service program(s) to eligible clients (e.g., families for crisis stabilization, participants in public benefit programs, individuals with child support orders, job seekers, vulnerable populations); meets with families/clients; coordinates services; refers to additional resources. Conducts home studies; interviews individuals pursuant to policy, (e.g., parents, children, relatives, teachers, and physicians); gathers and reviews income and resource verifications, employment and training records, police reports, psychological reports, court records, and other pertinent records;

determines the relevant information for each case; coordinates and transports volunteers or community service workers to activities; prepares and maintains records, statistics, reports (e.g. reports for court, state and federal mandated reports) and informational materials; assesses mental/emotional status of individuals utilizing standardized tests and/or determines appropriate counseling technique; develops and coordinates individualized safety, self-sufficiency, employment and/or treatment plans; participates on interdisciplinary teams;

testifies in court; facilitates and attends meetings; interfaces with other agencies and community groups coordinating needs and services; responds to inquiries; makes presentations and prepares informal and formal communications.

Works under general supervision & requires considerable knowledge of social work, departmental regulations, policies, procedures; state and federal regulations; crisis intervention, counseling and interviewing of client’s activities related to the assigned social service program as a part of the delivery of the program to participants/clients.

(These duties are illustrative only. Incumbents may perform some or all of these duties or other job‑related duties as assigned.)

Assesses senior adults in the community in response to referrals for abuse, neglect, self‑neglect, or exploitation. Collaborates with law enforcement, first responders, health professionals, and social service organizations. Conducts in‑person and phone interviews. Performs case management functions to include screening, interviews, needs assessments, case plan development, service coordination, and referrals. Files court documents. Assists customers in obtaining needed services. Creates thorough and detailed case management documentation.

Maintains records and files. Establishes rapport with customers and resolves conflicts. Adheres to state guidelines for timely, appropriate responses. Represents agency and provides testimony in court hearings. Maintains confidentiality of protected client information.

Processes eligibility for social services programs including but not limited to Adult Protective Services, NET Medicaid Transportation, Publicly Funded Child Care home provider licensing, and senior home repairs. Conducts in‑person, phone, and electronic interviews. Requests verifications, contacts third parties, and reviews document submissions. Determines eligibility for program specific services and benefits in accordance with county, state, and federal guidelines. Conducts home visits to assess individuals and premises and recommends resulting actions.

Monitors compliance for provider licensing requirements. Assists customers and responds to inquiries at the front reception desk, on the phone, and electronically. Coordinates with other agency divisions and local service providers to serve common customers. Makes referrals to community resources. Creates thorough and detailed case management documentation. Maintains records and files.

Maintains current knowledge of program rules and changes through routine emails and trainings. Attends meetings and trainings relevant to programs and services provided. May represent agency at community events.

Performs other related duties as assigned by the Supervisor, Division Administrator, and/or Director.

Completion of core course work for Associate Degree in Social Work or closely related field; 18 months experience in Social Services or customer service in an office/administrative environment; valid Ohio…