Scheduling Manager

Summary

The primary role of the Scheduling Supervisor is to advocate for the clients and Direct Support Providers (DSPs) in scheduling and maintaining client coverage. The Scheduling Supervisor oversees daily operations in the Scheduling Department, performs all duties associated with scheduling, and maintains a direct line of communication with all staff to ensure proper coverage for all shifts.

Scheduling Supervisor

Reports To:

Scheduling Manager
Positions Supervised:
Float Positions

$25.00‑$29.00 hourly

• Coordinate work schedules for Front Line Employees (FLE) under the direction of the Scheduling Manager.
• Review and address time sheets and time‑off requests for Training and Program Supervisors (TPSs) and DSPs.
• Work with TPSs to ensure all houses are adequately staffed.
• Communicate relevant information to the Scheduling Manager and other upper management to ensure proper staffing.
• Assist with orientation of new personnel.
• Promote open and positive interactions with other departments and foster good interdepartmental relations.
• Maintain accurate attendance tracking with Punctuality and work with TPSs and Human Resources (HR) to assist with corrective actions as needed.
• Perform other duties as assigned.

• Bachelor’s degree preferred, but not required.
• Experience in Microsoft Office products including Teams, Excel, Word, and SharePoint.
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to adapt to a fast‑changing environment.
• Exercise time‑management skills to handle multiple high‑priority projects.
• Ability to instill trust and confidence in others.

• None

Language

Skills:

Excellent reading comprehension and written communication, ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence. Ability to apply proper grammar, spelling, punctuation, and formatting. Ability to present information in one‑on‑one, small group, and large group settings to management and staff.

Mathematical

Skills:

Ability to work with basic mathematical concepts and interpret graphs.

Reasoning Ability: Ability to solve a wide range of practical problems, manage multiple variables, and interpret instructions in written, oral, diagram, or schedule form.

Computer

Skills:

Proficient with word processing, spreadsheet applications, and business equipment such as PC, copy machine, fax machine, and telephone.

• Talking:
  Ability to convey detailed or important instructions accurately and clearly.
• Average hearing:
  Able to hear normal conversations and receive ordinary information.
• Finger dexterity:
  Use primarily fingers for typing and small manipulations.
• Repetitive motion:
  Frequent use of wrists, hands, and fingers.
• Average visual acuity:
  Necessary for preparing or inspecting documents or operating equipment.
• Physical strength:
  Frequently sit, stand, walk; occasionally stoop, kneel, crouch, or crawl; lift up to 20 lbs.

Work is normally performed in a climate‑controlled office environment. Exposure to extreme heat or cold, poor ventilation, or fumes is very limited. Noise level is moderate, with occasional office equipment sounds. No known environmental hazards are encountered in normal performance of job duties.