Program Coordinator, AU Centers

Department:

AU Centers Abroad Support

Full time

Regular

Non-Exempt

Hybrid 01 (On Campus 3-4 Days/Week)

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

The Program Coordinator supports the advancement of the University’s Global Pledge by strengthening the delivery, coordination, and student experience of cohort-based programs administered by AU Abroad, including AUA Centers and Cornerstone Abroad initiatives. The position plays an integrative role in program implementation, balancing hands‑on student support, and cohort programming with administrative and logistical processes that enable successful participation in global experiences.

Through proactive student communication, careful oversight of the application and visa process, and coordination of program events, the Program Coordinator helps ensure that students are well-supported throughout the full study abroad lifecycle - from exploration and application through pre‑departure preparation and program completion. Working collaboratively with program managers and campus partners, the role aligns operational workflows, student engagement efforts, and administrative systems with the University’s priorities for access, retention, and student success, while functioning independently with sound judgement, professionalism, and strong attention to detail.

• Provide front‑line support to students exploring study abroad options, including guidance on program requirements, timelines, and processes.
• Offer general advising via email, drop‑ins, information sessions, and class visits; elevate complex cases to Program Managers or Associate Directors.
• Support community‑building and engagement activities for cohort programs, including AUA Centers and Cornerstone Abroad initiatives.
• Proactively communicate with students to encourage application completion, pre‑departure readiness, and connection to campus resources.

• Coordinate daily operations for assigned cohort programs or study abroad cycles including updating pre‑ and post‑decision application materials.
• Manage process‑based tasks in Terra Dotta including reviewing application materials, updating statuses, tracking forms, generating reports, and ensuring accurate data.
• Support academic and registration workflows, including course registration preparation, add/drop tracking, transcript intake, and document verification.
• Coordinate student visa support process in accordance with established guidelines, including preparing visa letters, coordinating batch visa submissions, advising students, and developing and updating visa‑related guidance material.
• Maintain internal tracking tools, shared documentation, and administrative workflows to ensure timely and accurate information exchange.

• Coordinate logistics for orientations, information sessions, tabling events, study abroad fairs, and campus engagement activities.
• Support the planning and execution of cohort‑based programming such as Embassy visits, Gateway course activities, cohort meet‑ups, and reentry or reflection events.
• Provide on‑ground logistical support for special initiatives, site visits, and cross‑departmental events.
• Represent AU Abroad at recruitment and retention events as necessary.

• Draft and distribute communications, including reminders, onboarding messages, event announcements, and targeted outreach campaigns.
• Maintains and update program cohort webpages and Terra Dotta content (FAQs, program information, guidance pages).
• Respond to inquiries via shared inboxes, phone lines, and front‑facing service platforms.

• Provide administrative support for AU…