Program Coordinator, Student Internship Program

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Experiential Education

Full time

Regular

Non-Exempt

Hybrid 01 (On Campus 3-4 Days/Week)

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

The Program Coordinator, Student Internship Program manages the day-to-day operations and student-facing logistics of the AU Ready Undergraduate Internship Pledge initiative. This role ensures smooth implementation of funding processes, student participation requirements, professionalism coursework coordination, and operational workflows. The Program Coordinator serves as a primary point of contact for students and campus partners and plays a critical role in tracking data, monitoring compliance, and supporting program growth.

The Program Coordinator resolves routine issues independently and escalates exceptions, policy questions, and higher-level decisions to the Associate Director.

• Coordinate day-to-day operations of the Internship Pledge Program, including student onboarding, eligibility verification, career course access, and funding workflows.
• Support students through application, placement, funding, and completion processes and serve as the primary point of contact for student inquiries.
• Coordinate required professionalism coursework and foundational program activities.

• Manage scheduling, communications, deadlines, and documentation.
• Process funding requests, reimbursements, stipends, and compliance documentation.
• Coordinate with Financial Aid, payroll, and student accounts as needed.
• Maintain detailed program documentation and standard operating procedures.

• Track student participation, funding distribution, outcomes, and program milestones.
• Maintain databases, dashboards, and reports.
• Support assessment, surveys, and program evaluation efforts.

• Draft and manage student communications, marketing materials, web content, and FAQs.
• Coordinate outreach campaigns to promote awareness and engagement.
• Support presentations, workshops, and information sessions.

• Supervise graduate assistants and/or student employees supporting program operations.
• Train and onboard student staff.
• Assign tasks and provide feedback to support professional development.

• Supervise graduate assistants and/or student employees supporting program operations.

• Serving Customers.
• Prioritizing and Organizing.
• Acquiring and Analyzing Information.
• Supporting Coworkers.

• Full-time.
• 35 hours per week.
• Hybrid 1 work modality (3 - 4 days on campus).

• $30.22 - $32.97 per hour.

• Bachelor’s degree or equivalent.
• 1 - 3 years of relevant experience.

• Bachelor’s degree.
• 2 - 4 years of relevant experience.

• Strong organizational, project management, and problem-solving skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Demonstrated commitment to student success and inclusive practices.
• Ability to manage multiple priorities in a fast-paced environment.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time…