Revenue Agent ; in-training - Yakima

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Yakima, WA.

Revenue is a dynamic learning organization where you will experience a remarkable work‑life balance, with amazing leadership and talented co‑workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

During the first few months, you will receive hands‑on training in the office, although telework may also be available. The details will be worked out between you and your supervisor.

• Investigates and locates delinquent taxpayers using database searches, the internet, and third‑party resources.
• Takes collection action against non‑compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout the entire process on appropriate agency systems.
• Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal‑style summaries, and to educate taxpayers who may be confused, upset, or uncooperative on their filing requirements, payment obligations, and departmental processes.

Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options—supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.

Progressive experience using investigative research tools, online databases, and third‑party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses.

Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements.

Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately.

Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.

Demonstrated ability to work independently under general supervision while organizing and prioritizing a high‑volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.

Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.

Demonstrated ability to operate effectively in both office and field environments, including the ability to conduct in‑person visits, carry out tasks in varied physical settings, and…