Loan Officer Assistant

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission.

This role may perform the Lead to Contract and/or Contract to Close duties. Essential Functions
* Lead to Contract duties:
* Assist originator in appointment setting with prospective and new applicants.
* Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
* Set and confirm appointments for originator and manage calendar.
* Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.

• Assist the originator with obtaining an accurate and thorough 1003.
• Analyze customer’s credit and financial scenario and determining

appropriate loan product(s).

• Run credit on loans assigned to an originator
• Run AUS findings and prepare the Initial Fee Worksheet.
• Pull and prep web applications and other duties; including updating credit

reports and AUS findings.
* Request status updates from pre-approved clients and referral sources (weekly TBD calls).
* Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
* Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
* Manage monthly compliance-approved email marketing to realtors.
* Contract to Close duties:
* Monitor key dates related to loan transactions and respond accordingly.
* Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
* Manage assigned originator's database; tracking active loan(s) and entering data as needed.
* Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
* Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
* Order out 4506T, SSA, Credit Supplements, Account Check and Work Number as needed.
* Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
* Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
* Provide any necessary assistance through production and underwriting process.
* Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
* Answer customer inquiries related to active loan, and/or loan application status.
* Additional common duties:
* Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
* Pricing loan in accordance with Guild’s policies and communicating fees to operations team.

• Quoting rates and making commitments regarding locking to customer.
• Maintain referral source relationships through quick response time and

excellent custom service.

• Prepare and send thank you cards to referral sources and new clients.
• Collect supporting documentation from customer, gathering

necessary documentation for pre-approval.
* Act as a point of contact for the customer and referral source, keeping them informed throughout the process.

• Discuss product features with customer.
• Perform other duties as assigned.
• Per GUILD company policy and in…