Scheduling Coordinator; Service Center Part time

• Position Title: Scheduling Coordinator (Service Center) Part time
• City: Yakima
• State/Territory: US-WA
• Employment Duration: Part time
• Offer Relocation: No
• Excempt Status: Non-exempt
• : 16285

Join our team as a Part-time Scheduling Coordinator (Service Center) at Presson Place in Yakima, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We are a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon, offering medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, behavioral health and more.

Our holistic model extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits and mobile medical/dental clinics.

Visit our website at  to learn more about our organization.

• $18.47-$22.62 DOE with the ability to go higher for highly experienced candidates
• Health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

• Manage the multi-line scheduling phone queue and transfer calls to appropriate personnel as needed.
• Schedule patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed.
• Verify and update current patient demographic information including contact information, insurance, and income verification.
• Notify patients of schedule adjustments at the direction of the Supervisor, including rescheduled and cancelled appointments; update the schedule for any changes.
• Assess patient needs regarding benefits and insurance options with the Patient Benefits Coordinator (PBC) and schedule appointments as needed.
• Manage various scheduling work queues daily, including:
  Cancellation/No Show, Recall, Rescheduling and Waitlist.
• Make outgoing calls related to registries and outreach for patients.
• Provide backup support to other Front Office positions as needed.

• High School Diploma or General Education Diploma (GED).
• One year of office, administrative, patient care, call center or customer service experience.
• Preferred: one year’s experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment.
• Bilingual (English/Spanish) required at level 9.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner.
• Basic knowledge of medical terminology preferred.
• Basic knowledge of the Epic systems preferred.
• Basic proficiency with a variety of computer programs including Word and Excel.

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