Vice President of Operations

Job Title: Vice President of Operations

Reports to: Administrator

Positions Supervised: Program Service Director, Health Services Director, Operational Director

The primary role of the Vice President of Operations is the central architect of Kittitas Interactive Management’s service delivery engine. This is a high-level executive role with "Tri-Sector Oversight," responsible for harmonizing three critical verticals:
1) Program Services (Client Plans & Goals),
2) Health Services (Health Safety & Medication), and
3) Operational Logistics (Intake, Census & Revenue).

• Care Plan Integrity:
  Oversee the Program Services Director to ensure all client care plans and habilitative goals are not just compliant, but meaningful. Verify that "paper goals" translate to real-world activities.
• Behavioral & Habilitative Standards:
  Monitor the effectiveness of behavioral support plans. Audit program data to ensure staff are actively running goals and documenting progress, not just "warehousing" clients.
• Regulatory Alignment:
  Ensure all program services meet DDCS/State guidelines for client rights and community integration. Serve as the final approval on programmatic strategy before state submission.

• Clinical Systems Auditing (Therap/eMAR):
  Manage the Health Services Director to ensure absolute zero-defect standards in medication administration. You are responsible for the "Forensic Audit" of eMARs to prevent medication gaps.
• Medical Coordination:
  Oversee the medical support infrastructure. Ensure that the Health Services team is effectively managing appointments, follow-ups, and nurse delegations without delay.
• Health & Safety Compliance: serve as the ultimate accountable party for client health outcomes. Review health trends (e.g., ER visits, falls, infections) and mandate systemic changes to the Health Services Director to reduce risk.

• Census & Revenue Strategy:
  You own the initiative of client target. Treat the vacancy rate as an emergency metric. Manage the Operational Director to ensure the referral pipeline is full and moving at speed.
• Intake Velocity:
  Eliminate administrative bottlenecks in the admission process. If a bed is empty, you are responsible for deploying resources to screen, assess, and admit a qualified client immediately to protect the agency’s revenue stream.
• Financial Viability:
  Partner with the Operational team to ensure every client admitted fits our financial model. Balance "Mission" with "Margin" to ensure long-term agency sustainability.

• Director Accountability:
  Move beyond "delegation" to "verification." Hold your three Directors (Program, Health, Operations) accountable to specific KPIs.
• Crisis Stabilization:
  Deploy immediately to stabilize any of the three areas if they falter.
• Incident Management & Root Cause:
  Review critical incidents through a multi-lens approach (Health, Programmatic, and Operational) to determine where the system failed and how to fix it.
• State & Regulatory Interface:
  Serve as the primary operational voice to State Auditors, demonstrating that our Health, Program, and administrative arms are working in sync.

• The "Tri-Lingual" Leader:
  You speak three languages fluently:
  Clinical (Meds/Health), Habilitative (Goals/Rights), and Business (Revenue/Census).
• Data-Driven Verification:
  You do not accept verbal assurances. You log into the systems (Therap, Billing, Intake Logs) to verify the reality of operations.
• Urgency in Revenue:
  You understand that an empty bed is a threat to the entire organization’s stability. You drive intake with the same urgency as a medical crisis.
• Forensic Detail:
  You can spot a disconnect between a Care Plan (Program) and a Medication Record (Health) that others miss.

• Experience:
  
  Minimum 7-10 years of executive operations management in IDD/Residential Support. Must have specific experience managing multi-disciplinary teams (Nursing/Health, Case Management, and Admin).
• Revenue Management:
  Proven track record of managing census/occupancy rates and meeting revenue…