Patient Service Coordinator - MultiCare Pain Management Yakima

You Belong Here. At Multi Care, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well‑being of the communities we serve.

FTE: 1.0,
Shift: Day,
Schedule: 40 hours/week, 8‑ or 10‑hour shifts

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned.

Education
:
High School diploma or GED equivalent required.

Experience
:
One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

• Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
• Growth and education – Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in your future
• Well‑being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
• Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.32 - $27.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.

If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.