Housing Manager

We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise:
Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

This position serves as a member of the Account Management Team within the Convention Division. The Housing Manager will work in concert with the Housing Executive to ensure all tasks and client requirements are implemented according to guidelines established. The primary role is to manage the hotel contracts and inventory needs of all assigned conferences, while providing operational support to the sales team in the absence of the Housing Executive.

Account teams are comprised of a two‑person team, Housing Manager and Housing Executive. #LI-Remote

$55,000 – $60,000 annually, based on relevant experience and skills.

• Review of hotel contracts to become knowledgeable on contract items throughout the event operations. Complete contract checklist by hotel, block breakdowns as defined in hotel contract and per the client request
• Set‑up housing portion of show in One System+, our proprietary web‑based tool. i.e. Hotel loads, building of all sub‑blocks, amenity charts etc.
• Complete all welcome letters and rate verification forms and distribute them to the hotels within your event blocks. Confirm contracted hotels have access to Passkey. If not, direct them to passkey contact for access. Ensures rate verifications forms have been returned and signed prior to show opening
• Establish incremental and cut‑off dates, advise Contact Center, Accounting & IT (for web closings)
• Responsible for maximizing inventory for daily management of hotel blocks to ensure availability of sell‑through dates while recognizing any challenges with the block pattern. Communicate with the Housing Executive, Contact center and Sales on inventory challenges and or change in inventory needs
• Establish oversell percentage for each conference by hotel using historical data or show facts. Work in tandem with the Housing Executive to effectively manage the oversell throughout event operations. Creation and update of oversell reports, hotel contact information and hotel cutoff worksheets. Update oversell as it occurs keeping client and sales dialed in
• Communicate with On Site Manager with regards to any oversell that has not washed prior to onsite operation
• Manage inventory daily to ensure availability at all times. Secures additional inventory at block hotels and make all updates in One System Plus. Ensure all inventory needs are communicated and confirmed in writing with hotels
• Secures additional inventory at contracted hotels and makes all updates in One System+. Ensure all inventory needs are communicated and confirmed in writing with the hotel.
• Process inventory requests and advise Contact Center of denied/approved requests
• Establish cut off procedures, based on contract language, for each hotel and communicate MCI’s expectation of rooming list process and return date
• Work in tandem with the Housing Executive prior to cut off for release of inventory (specialty client blocks). Release inventory and updates oversell accordingly
• Perform hotel cut offs, send lists to hotels for data entry. Follows up to ensure lists are received, with the Housing Executive
• Work with accounting to ensure timely delivery of p‑card deposits and deposit summaries to hotels
• Work with onsite coordinators/Onsite Manager for the Pre‑reconciliation of hotel rooming list, then provide discrepancies back to hotel prior to final cut off in tandem with Housing Executive
• Assist with post show reporting
• Attends client meetings/conference calls where appropriate
• During the absence of the Housing Executive, communicate with clients on requests and event status
• Send weekly show…