Manager Epic Technology Training

Kids Are Our Everything.

Department

10575 IT Training

Pay Range

$ - $

We seek an experienced and enthusiastic Manager of Technology Training and Adoption to partner with clinical, operational, revenue cycle, and Information Services (IS) leaders to design and deliver an enterprise technology training program. This critical enabling role, reporting to the Director of Technology Training and Adoption, will have the opportunity to build and grow an Epic-certified training team who will ensure all Children’s National staff are well-prepared and proficient in using our new Epic electronic health record and related applications.

Your team will promote a continuous learning model to advance user adoption and system mastery. Your expertise in health care workflows, information technology, and instructional design will empower our staff to leverage technology with competence and confidence, improving patient safety, care delivery, business processes, and the overall experience for patients, families, and colleagues every day.

Join us in making a lasting impact and help our patients Grow Up Stronger.

• Bachelor’s Degree Bachelor’s degree in health care, education, information technology, health care administration, or a related field is advantageous. (Required)
• Master’s Degree Master’s or other advanced degree in health care, education, information technology, health care administration, or a related field is advantageous. (Preferred)

• 7 years Minimum of seven years of clinical, operational, revenue cycle, technical, and/or training experience with health information technology, including electronic health records and other clinical or practice management applications. Experience with the Epic EHR is advantageous. (Required)
• 5 years Five years of experience in staff onboarding, adult education, curriculum development, instructional design, and/or training delivery, preferably in a health care setting. (Required)
• 2 years Two years of management or leadership experience in a related field. (Required)

• Leadership:
  Proven ability to lead and inspire disparate stakeholders and align end users to achieve organizational goals.
• Management:
  Skilled in developing high-performing teams, fostering a supportive and inclusive culture, promoting trust and transparency, and adhering to health care regulations and organizational policies and procedures.
• Communication:
  Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences through various channels, including static and dynamic pre-recorded and live content delivery, prioritizing user experience.
• Interpersonal:
  Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
• Project Management:
  Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Education:
  
  Knowledgeable in instructional design methodologies and adult learning principles. Proficient in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms. Demonstrated experience enabling end user competency, confidence, continuous learning, and system mastery.
• Technical:
  Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes.
• Committed:
  Unwavering dedication to the vision for enterprise technology training in service of our mission and core values.
• Collaborative:
  
  Strong team player with a collaborative approach to problem-solving and leadership.
• Innovative:
  
  Ability to think creatively and develop forward-thinking training solutions and models.
• Adaptable:
  
  Flexible and able to navigate complex and rapidly changing priorities and environments.
• Empathetic:
  
  Understandi…