AV​/VTC Project Coordinator

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services

Position Overview

The AV/VTC Project Coordinator is responsible for planning, coordinating, and executing audiovisual (AV) and video teleconferencing (VTC) productions supporting the EEOC. This position supports executive meetings, conferences, town halls, live events, webinars, training sessions, and hybrid collaboration environments.

The AV/VTC Project Coordinator serves as the primary liaison among customers, presenters, IT teams, AV technicians, VTC operators, contractors, vendors, and organizational stakeholders. The Coordinator ensures that technical operations, personnel, schedules, equipment, and event logistics are fully aligned to deliver reliable, professional, and high-quality audio, video, streaming, and presentation experiences.

• Manage the daily operations of enterprise AV and VTC systems across multiple conference rooms, facilities, executive briefing areas, training rooms, and collaboration spaces.
• Coordinate enterprise AV/VTC services supporting mission-critical communications and organizational events.
• Monitor system health, availability, capacity, and performance using enterprise management and monitoring tools.
• Configure, maintain, operate, and troubleshoot VTC endpoints, codecs, digital signal processors (DSPs), control systems, digital signage, presentation systems, recording platforms, and collaboration technologies.
• Operate or oversee video conferencing systems, camera systems, audio mixing consoles, presentation switchers, streaming platforms, recording systems, lighting, and digital signage.
• Support Microsoft Teams, Zoom, Cisco Webex, and other unified communications and collaboration platforms.
• Perform root-cause analysis and coordinate the resolution of complex hardware, software, network connectivity, audiovisual, and system interoperability issues.
• Monitor live system performance and coordinate immediate technical troubleshooting to minimize event interruptions.
• Coordinate scheduled maintenance, firmware upgrades, software updates, equipment repairs, technology refreshes, and system lifecycle replacements.
• Participate in after-hours maintenance windows and provide on-call operational support when required.
• Support incident, problem, and change management activities in accordance with ITIL best practices.
• Evaluate AV/VTC system performance and recommend operational improvements, capacity-planning initiatives, and technology upgrades.
• Assist with requirements gathering, system acceptance testing, commissioning, and transitioning newly installed AV/VTC systems into operational support.

• Lead the planning, production, coordination, and execution of live, virtual, and hybrid events.
• Serve as the primary production lead for executive meetings, board meetings, conferences, town halls, webinars, training sessions, and special events.
• Consult with customers and stakeholders to identify event objectives, audience requirements, production needs, and technical specifications.
• Develop comprehensive production plans, event timelines, run-of-show documents, cue sheets, technical checklists, and contingency plans.
• Coordinate rehearsals, technical run-throughs, sound checks, presenter briefings, and equipment testing.
• Direct live event operations and ensure smooth transitions among speakers, presentations,…