Retail Supervisor

Description

This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role is responsible for working with the processing management team and/or thrift directors to provide oversight and direction to staff, ensuring daily operations, goals, and projects are completed and that production expectations are met.

At YUGM we are committed to our mission of, “following Christ in helping people move from homelessness to wholeness,” so that every homeless person in Yakima County has the opportunity for permanent life transformation in Jesus Christ. Our mission is rooted in Christian values, and we believe by combining Love + Professionalism, we focus on achieving meaningful Outcomes that transform lives.

Relationships are at the heart of our work, guiding how we connect with our clients, our team, and our community.

To perform successfully in any role within our organization, employees are expected to exemplify YUGM’s Core Values of Love + Professionalism = Outcomes. These competencies are demonstrated in the following ways:

• Enhance Christ’s reputation through personal interactions with others.
• Pursue God personally, relationally, emotionally, and intellectually.
• Be present, authentic, and relationally available in all contexts.
• Demonstrate genuine and sacrificial care for the wellbeing of others.

• Be consistently punctual and present at work, meetings, and appointments
• Meet deadlines and fulfill commitments with thorough follow-through.
• Proactively measure work to ensure continuous learning and improvement.
• Communicate effectively, both orally and in writing.

• Pursue constant growth, learning, and improvement.
• Think creatively, strategically, and spiritually.
• Be regularly sought after for input and value.
• Maintain YUGM’s mission clarity and exemplify a Christ-like attitude under stress.

• Uphold and promote YUGM’s Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
• Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
• Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
• Support initiatives that foster a culture of services, compassion, and faith within the workplace.
• Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.

• Assist the Retail Management team in creating and sustaining a culture that “reveals Christ” to all staff, donors, and customers, in alignment with the company's mission and values.
• Provide onsite supervision and support to retail staff, ensuring team members stay on task and complete assigned daily projects.
• Work alongside managers to accomplish daily operational goals and maintain a positive, productive work environment.
• Direct CJ (Community Jobs) workers and volunteers on the retail floor, as needed or assigned.

• Assist cashiers in managing difficult customer interactions and resolving complaints in a Christ-honoring and professional manner.
• Communicate all customer service concerns, register errors, employee incidents, or general operational issues to the Retail Manager to ensure timely and proper resolution in accordance with company policy.

• Assist in overseeing cashier operations and customer transactions to ensure accuracy, promptness, and adherence to company policies.
• Support register responsibilities, including:
  • Opening and closing tills (morning, mid-day, and closing)
  • Making change for tills
  • Ensuring proper close-of-day procedures are followed
  • Preparing and verifying deposit accuracy
  • Maintaining sufficient change in the safe and making it available to cashiers
  • Ensuring cash is never left unattended or unsecured
• Identify and promptly report any accounting-related issues to management.

• Support staff in maintaining the physical cleanliness and organization of the store on every shift, including:
  • Res…