Development Lead : Union Gap-Dual Language-Spanish​/Internal

Employment Development Lead (Work Source Specialist
5)

This is a dual language position. The incumbent must be able to communicate effectively in person, via telephone and in writing in Spanish. Also, this position is only open to current Employment Security Department employees. The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026. This position works in-person at the Work Source office in Union Gap, WA.

This position will be eligible for 1 day a week of hybrid work after training. The ideal candidate for the Employment Development Lead (Work Source Specialist
5) position is a dynamic, compassionate, and dedicated professional who embodies our core values of love and respect for all. This individual is committed to our mission of contributing to healthy communities by providing equitable access to resources that improve economic security. The candidate should have a proven track record of delivering superior employment services with kindness and technical expertise.

They should be a respected leader who can provide technical assistance to staff and supervisors, while also empowering their team members.

As a working lead, the ideal candidate will be comfortable providing direct service to customers alongside the team they lead. They should be adept at managing a variety of duties and tasks and be able to effectively allocate their time to ensure all tasks are completed efficiently and effectively. In alignment with our vision, the ideal candidate will strive to ensure that everyone in Washington has full access to the opportunities, power, and resources they need to flourish and achieve their full potential.

They will be a key contributor to our goal of creating a society where everyone can thrive.

Supervision support, leadership, and team management. This includes:

• Plan, schedule, assign and direct daily work activities
• Provide day to day guidance, coaching, mentoring, and technical assistance to staff
• Support communication, implementation, and adherence to policy and procedural changes; contribute to staff readiness; reinforce expectations and established processes

Service Delivery, Program, and Contract Performance Support. This includes:

• Coordinate daily workflow, assignments, and staffing coverage to ensure efficient operations and high-quality in-person and virtual service delivery
• Apply and reinforce federal and state laws, regulations, policies and program requirements in daily service delivery and ensure staff follow established procedure. Maintain a thorough understanding of employment and training directives, expectation and performance standards; reinforce them through coaching, guidance and corrective support
• Review and monitor staff work product to ensure it meets quality and performance expectations; provide ongoing feedback, appropriate training, tools and resources. Present performance findings, identify best practices and training needs, and recommend improvements to strengthen service quality and outcomes

Direct Customer Service. This includes:

• Deliver comprehensive customer-centered employment and training services; job readiness and job search activities, labor market information, job matching & development, employment and service referrals, orientations and workshops, barrier resolution, coaching, outreach, case management and support services, follow-up activities
• Assess knowledge, skills, abilities, and customer needs to inform development of individualized service and employment plans; conduct interviews, complete needs assessments, identify appropriate services or training, determine eligibility, create service strategies and employment plans
• Conduct interviews to identify needs, barriers, and goals; develop and monitor individualized service plans

• One year as a Work Source Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency
• Three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work AND serving as a lead worker, team lead, or subject matter expert responsible for guiding staff, assigning work, and supporting daily operations
• OR a combination of education and/or relevant experience equal to 3 years

Required equity competencies:

• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

Required experience includes:

• Leadership and Team Management Expertise:
  Ability to set direction, build trust, motivate staff, and elevate team performance
• Service Coordination
  
  Skills:
  
  Proficiency in managing workforce support efforts
• Process Optimization Expertise:
  Ability to refine workforce service operations
• Customer-Centered Career Development Expertise:
  Ability to deliver personalized workforce services

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML)…