Scheduling Manager

Job Title: Scheduling Manager

Classification
:
Non-exempt

Department
:
Scheduling

Revision Date
: 7/30/26

Reporting Relationships

Reports To
:
Scheduling Director

Positions Supervised: Scheduling Supervisor / Float Staff

Summary

The primary role of the Scheduling Manager is to advocate for the clients and Direct Support Providers (DSPs), and the company throughout the process of scheduling and maintaining client coverage. The primary role of the Scheduling Manager is oversee the planning and implementation of all scheduling activities while building and maintaining positive and supportive communication with all stakeholders.

$25-$27/hour

Health & Wellness:
Medical, Dental, and Vision insurance coverage (for employees working 30 hours or more per week)

Supplemental Health Options:
Voluntary Accident, Hospital Indemnity, and Critical Illness insurance coverage options through Met Life.

Mental Health & Support: A fully employer-paid Employee Assistance Program (EAP) available to employees and their households free of charge.

Retirement Planning: A 401(K)-retirement plan, which employees become eligible to participate in after one year of continuous service.

Time off:
Accrued Sick time, plus an 8-hour Personal Day awarded annually on your work anniversary. Vacation time is offered after one year of continuous service.

• Manage a staff scheduling process that is beneficial to both employees and management.
• Ensuring compliance with EEO, ADA, FMLA, OSHA, and other governmental regulations.
• Assist the HR team in establishing overall human resource objectives, policies, and plans.
• Oversee training and communications around staff scheduling, this includes any emergent situations.
• Support company branding, objectives, and culture through all steps in the scheduling process.
• Maintain ongoing communication with Scheduling Director, providing regular input and informing him/her of ideas and suggestions.
• Maintain a highest possible degree of confidentiality with both client and employee information in compliance with HIPAA guidelines.
• Maintain the highest levels of integrity and honesty with all KIM parties, providing them clear, complete, and factual information.
• Actively listen and appropriately respond to DSPs and TPS requests, concerns, and suggestions. Ensure that all issues are responded to promptly and considerately.
• Maintain scheduling systems (People Guru or any future programs) including templates, work schedules, and point accrues.
• Ensure accuracy of employee timesheets, and timely submission of time sheets.
• Develop educational and training materials.
• Contribute to the preparation of annual program descriptions and evaluations.
• Performs other duties as assigned.
• Serve as required direct care coverage in residential homes during unexpected staff shortages, call-outs, or emergency coverage gaps when relief staff cannot be secured, ensuring continuous client safety, well-being, and state ratio compliance.

• Experience with all Microsoft office applications (teams, Word, Sharepoint)
• Advanced proficiency in Microsoft Excel
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Capability to adapt to a fast-changing environment.
• Exercises time management skills to manage multiple high priority projects.
• Ability to gain the trust and confidence of the executive and management team.

• None

Language

Skills:

Excellent reading comprehension and written communication skills required. For example: ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence. Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff.

Mathematical

Skills:

Ability to work with basic mathematical concepts, and ability to draw and interpret graphs.

Reasoning Ability:
Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.

Computer

Skills:

Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and…