Operations Manager

Overview

Ulta Beauty Operations Manager (OM) leads store operations, driving sales growth, inventory accuracy, and team performance while upholding the company's mission, vision, and values.

• Promote a culture of accountability to meet store sales, service sales, guest loyalty, payroll, omni‑channel, and shrink goals.
• Drive profitability through operational excellence, sales growth, and expense control.
• Support scheduling and payroll budgets, communicating needs to the General Manager to maximize productivity and achieve financial targets.
• Review financial and operational reports regularly and act on findings.
• Leverage company programs and tools to meet store goals.
• Perform makeup, skincare, and product demonstrations to enhance guest experience and sales.
• Stay informed on industry trends, products, and services during work time.
• Maintain punctual attendance and hold associates accountable to the Ulta Beauty attendance policy.

• Recruit, hire, and retain a diverse, high‑performing team and address staffing needs.
• Build an engaged, brand‑aligned team through collaboration, communication, and prioritization.
• Create an inclusive environment that encourages associate growth.
• Support manager and associate development through training, coaching, performance reviews, succession planning, and development plans.
• Ensure direct reports participate in ongoing training, including brand and category education.
• Establish vendor partnerships to meet shipment and planogram expectations.
• Model operational excellence by leading priorities, providing direction, and sharing best practices.
• Execute the Guest Engagement Leader program to achieve Annual Performance Goals & metrics.

• Ensure compliance with Ulta Beauty policies, procedures, and standards.
• Enforce the company dress code.
• Execute operational tasks: ad set processes, visual sets, planograms, realignments, and inventory lifecycle activities (cycle counts, damages, testers, inventory adjustments, RTVs, DIFs).
• Use scheduling and task management tools to adjust schedules, manage attendance, and prioritize store workload.
• Manage service, boutique, and store supply inventory and ordering within budget.
• Protect assets by enforcing safety, cash management, and loss prevention protocols.
• Conduct day‑to‑day inventory control operations and report theft as needed.
• Support continuous improvement by adopting company initiatives, technology, and communicating expectations.
• Communicate business trends, opportunities, operational challenges, and competitive insights to field leadership.

• Preferred:
  Bachelor’s degree.

• 2‑3+ years in fast‑paced retail or related management role.
• Financial management experience driving top‑line sales, interpreting reports, managing payroll budgets, and controlling expenses.
• Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent, adapting to change, building relationships, and influencing teams.

• Proficiency with basic technology (POS, Microsoft Office, Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Excellent organizational skills managing multiple tasks.
• Ability to remain calm under pressure and use good judgment in ambiguous situations.

• Work a full‑time, flexible schedule including days, evenings, weekends, and holidays.
• Availability to work Sunday and Monday shifts.
• Attend corporate business meetings and conferences as required.

• Continuous mobility throughout the store, including twisting, bending, pulling, pushing, crouching, stooping, and reaching.
• Continuous lifting or moving up to 25 lbs.; continuous coordination and manipulation of objects.
• Frequent use of a computer, telephonic devices, and related office supplies.

Pay range: $28.00 – $35.00 per hour, with potential additional compensation under the bonus plan. Benefits for full‑time employees include paid time off, health, dental,…