Managed Services Representative II

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune
100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate, Responsive to feedback, challenges and opportunities, Accountable for results and best‑in‑class outcomes, Visionary in future‑focused problem‑solving, Exceptional in execution and impact.

Do you want to be known as a Cyber Security Leader? Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint’s experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail. We thrive in a fast‑paced, rapidly changing environment and are excellent at time management, prioritizing, and executing on the small details.

• Work with customers to plan their annual Security Training and Assessment program.
• Develop implementation and communication strategies.
• Create and launch training assignments, assessment campaigns, and status reports.
• Resolve low‑level technical issues related to Proofpoint Security software.
• Follow approved escalation processes for all other software concerns.
• Handle a Managed Services account load and maintain updated status for each Managed Services customer in our CRM system.
• Provide detailed updates for customer interactions and planning sessions.

• Bachelor’s degree or an equivalent combination of education and work experience.
• Excellent written and oral communication skills (mandatory).
• Solid understanding of SaaS.
• Strong interpersonal and customer‑management skills.
• Demonstrated ability to develop technical skills.
• Excellent time‑management skills.
• Adaptive skills, learns quickly, asks questions, and resolves issues independently.
• High energy, confident and enthusiastic attitude.
• Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access, and Project (a plus).

• Competitive compensation.
• Comprehensive benefits.
• Career success on your terms.
• Flexible work environment.
• Annual wellness and community outreach days.
• Recognition for contributions.
• Global collaboration and networking opportunities.

Proofpoint is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.