DSHS DDA Developmental Disabilities Case​/Resource Manager

Description If you are devoted to serving those with intellectual and developmental disabilities, consider this opportunity. The Developmental Disabilities Administration is expanding the number of people we serve and is hiring an experienced Resource Case Manager to work in our office in Yakima, WA. If you already have some social service experience, this is an incredible way to advance your career.

In this role, you will provide specialized case management and resource assistance for people who have developmental disabilities and their families. This position requires prior professional case management experience and is not suitable for entry-level applicants. The role focuses on providing specialized support to individuals with developmental disabilities and their families, emphasizing independence, informed choice, and quality of life. Key responsibilities include facilitation of service planning, crisis response, eligibility determination, and coordination with state agencies and community partners.

You will help clients navigate resources while ensuring services reflect person-centered practices.

Where you will work We support a hybrid work model. In the first few months, you will be in your local office regularly for support, training, and connection with peers. Your supervisor will determine a schedule, which may include hybrid work, modified schedules, duty-station work, or telework. Travel within Washington State is required, including business travel as needed. This position is covered by a collective bargaining agreement.

• Identify support needs of clients, plan, and authorize payment for appropriate services
• Schedule and conduct face-to-face home visits in client homes and living quarters with clients and families
• Facilitate person-centered goal-planning discussions and update assessments and service plans
• Complete and revise client assessments and person-centered service plans within established timelines
• Identify clients or families in crisis and make referrals to appropriate authorities, department/administration services, state plan services, or local community resources
• Determine and evaluate financial and functional eligibility for requested programs
• Review and monitor client plans, reports, and client progress
• Obtain translation and interpretation services when needed
• Maintain and document complete, accurate case files, provider payment records, and service approvals/waivers
• Collaborate with community partners, state services, and authorities
• Represent DDA professionally and participate in community and agency meetings

We’re looking for a dedicated professional with a strong background in case management and a proven ability to deliver accurate, high-quality work. Our ideal applicant excels at conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support. They are confident working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services.

They bring cultural awareness, adaptability, and the ability to handle several competing priorities, people, tasks, and clear communication to person-centered planning. They represent the agency with professionalism and confidence in community settings, always keeping client dignity and empowerment at the forefront.

• A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
• Or six years of experience in providing social services to people with intellectual or developmental disabilities.
• Or satisfactory completion of 12 months as a Case Resource Manager Trainee.
• Or equivalent experience/education.
• Graduate training in the areas listed above will substitute, year for year, for one year of experience providing social services to people with developmental disabilities.

• Basic computer skills including e-mail, basic software, data entry, and internet access.
• Working knowledge of the Developmental Disabilities Administration’s residential and county service guidelines, RCWs, WACs, and policies/procedures.
• Ability to safeguard sensitive and confidential information and maintain confidentiality regarding client information, while identifying issues that need reporting to supervisors.
• Ability to prioritize and organize work in a fast-paced environment.
• Demonstrate sensitivity to cultural diversity.

• An updated resume that clearly describes relevant experience, tailored to this position and highlighting examples of work involving case management, client assessments, service planning, home visits, crisis intervention, eligibility determination, documentation, and coordination with community partners.
• Three…