Floater Shelter Advocate; Seattle, Covering Evening Shifts

Description

We are seeking a responsible and energetic individual with a passion for serving families at our 24-hour shelter locations. Floater Shelter Advocates work with parents and children experiencing homelessness and in need of a safe refuge. General responsibilities include coordinating and facilitating shelter activities, providing care and crisis management, facilitating a set program schedule, maintaining a clean environment, and offering acceptance and hope.

Floater Shelter Advocates actively engage in Mary’s Place equity work—striving for racially equitable outcomes and taking responsibility for creating, maintaining, and affirming communities for people of color, immigrants and refugees, trans and gender‑non‑conforming people, and other populations who routinely encounter systemic oppress ions. As an equal‑opportunity employer, people of color are encouraged to apply.

Evening shift: 3:00 p.m. – 12:30 a.m.

Hourly wage starts at $25.00/hour DOE.

Candidates must be available to work at least two shifts per two‑week pay period, or at least 50% of shift offerings.

This position does not supervise other employees.

Overnight shift: 11:00 p.m. – 8:30 a.m. (additional $1/hour differential).

Day shift: 7:00 a.m. – 4:30 p.m. (no additional differential). The overnight role increases Operations & Procedures by 30%, while decreasing Guest Relations by 15% and Guest Enrichment by 10% compared to the evening or day role.

• Proactively create a welcoming and affirming environment, engage families in high-quality shelter services
• Engage guests in conversations around their housing goals and assist them with resource navigation
• Maintain a calm, affirming demeanor and model positive behavior, such as upholding professional boundaries
• Address behavioral challenges, provide trauma‑informed crisis management, conflict de‑escalation, and set appropriate limits through an equity lens
• Effectively collaborate and regularly communicate with other staff members and supervisors to ensure consistency; a team‑based, solution‑oriented approach to the work; and high‑quality service delivery
• Welcome and orient new families to shelter – provide shelter tours, explain program, and complete and upload shelter intake documents

• Collaboratively execute shelter processes according to time of the day and in accordance with the Shelter Policy Manual
• Maintain a clean and sanitary shelter environment – disinfect high‑touch areas; do laundry; restock supplies; clean bathrooms and showers; vacuum, sweep, and mop floors; clean up after meals; take out garbage, compost, and recycling; etc.
• Serve food and adhere to all food safety and serving protocols, including clear and consistent documentation
• Move around the facility and maintain an active and engaging presence around shelter
• Record and report any building/facility concerns
• Attend required trainings and monthly staff meetings

• Facilitate calendar of activities and events for the benefit of our guests. Provide feedback to Shelter & Services Manager, Program Services Director, and Site Director on effectiveness of programming and ideas for improvement.
• Welcome and help orient volunteers to the space and their roles; actively engage volunteer in shelter activities

• Author, upload, and maintain clear, objective, and accurate electronic guest records, reports, and shelter documentation
• Handle and protect sensitive information; maintain confidentiality
• Maintain up to date community resources as provided by other program teams, and make them easily accessible to guests

• Two or more years of work or volunteer experience in a social services setting, OR one or more years of social services experience combined with one or more years of customer service experience
• Experience working in a shelter setting or with people experiencing homelessness or housing insecurity is highly preferred
• Passion for and demonstrated experience working with children and families is preferred
• Demonstrated creative problem solving, conflict de‑escalation,…