Director of Ladies Spa – Pre Operations

Location

Yanbu, Saudi Arabia

• Hospitality & Tourism
• Operations & Supply Chain
• Sales & Marketing
• Human Resources (HR) & Recruitment

A luxury hotel and resort in Yanbu, Saudi Arabia is seeking an experienced Director of Ladies Spa to lead the complete pre-opening, launch, and ongoing operations of a premium ladies spa facility. The position will oversee operational readiness, procurement, treatment development, service standards, financial performance, and guest experience to establish a high-performing luxury wellness operation.

The successful candidate will manage the spa pre-opening critical path, OS&E and FF&E readiness, vendor relationships, treatment menu and pricing strategy, SOP development, hygiene and safety standards, and operational implementation. The role will also be responsible for revenue optimization, treatment-room utilization, retail performance, financial KPIs, and continuous improvement of the guest experience in line with luxury hospitality expectations.

This leadership opportunity offers significant career growth within luxury hospitality, wellness operations, and spa management. The successful candidate will have the opportunity to develop a new luxury spa operation, build and mentor a high-performing team, and strengthen expertise in commercial management, pre-opening projects, luxury service standards, and wellness operations.

• Lead the complete spa pre-opening strategy, operational readiness, and launch.
• Oversee OS&E and FF&E procurement, specifications, installation, and operational readiness.
• Develop the spa treatment menu, pricing structure, and treatment protocols.
• Manage vendor selection, negotiations, product partnerships, and supplier relationships.
• Develop and manage the pre-opening critical path and ensure milestones are achieved on schedule.
• Establish and maintain five-star luxury service standards aligned with Forbes and LQA expectations.
• Develop and implement comprehensive Standard Operating Procedures (SOPs).
• Ensure compliance with hygiene, sanitation, health, safety, and operational requirements.
• Monitor service quality and implement continuous operational improvements.
• Develop revenue management and yield optimization strategies.
• Maximize treatment-room utilization and therapist productivity.
• Drive overall spa profitability and commercial performance.
• Develop retail strategies to increase product sales and ancillary revenue.
• Monitor financial and operational KPIs and implement corrective actions.
• Recruit, train, develop, and mentor female spa therapists, receptionists, and supervisors.
• Establish clear performance standards and service expectations.
• Build a positive and professional culture focused on luxury hospitality and service excellence.
• Create personalized wellness journeys based on individual guest needs.
• Ensure every guest interaction reflects the luxury positioning and service standards of the resort.

• Minimum 5 years of proven experience as a Spa Manager or Spa Director within luxury five-star or higher hotels or resorts.
• Mandatory hands-on experience in pre-opening projects and successful spa launches.
• Bachelor’s degree in Hospitality Management or a related discipline, or relevant professional wellness qualifications.
• Strong expertise in P&L management, budgeting, forecasting, and revenue optimization.
• Strong understanding of retail performance and ancillary revenue generation.
• Solid knowledge of luxury spa operations and treatment concepts.
• Strong understanding of hygiene, sanitation, health, safety, and international service standards.
• Exceptional leadership and team-management capabilities.
• Strong project management, communication, and organizational skills.
• Fluent English language skills.
• Arabic language proficiency is a strong advantage.
• Strong commercial mindset combined with a passion for luxury hospitality and wellness.
• Ability to lead a new operation from pre-opening through successful launch and ongoing performance.

The job description does not specify a salary or compensation range.

• Leadership position within a luxury hotel and resort environment.
• Opportunity to lead a complete spa pre-opening and launch.
• Responsibility for operational, financial, commercial, and guest-experience performance.
• Opportunity to build and develop a high-performing female spa team.
• Exposure to luxury hospitality and international wellness service standards.
• Opportunity to establish and grow a new luxury spa operation.

This role provides substantial professional development through hands-on leadership of a luxury spa pre-opening, operational launch, financial management, revenue optimization, retail strategy, team development, and guest experience. Continued hospitality leadership training and wellness-related professional development can support progression toward senior spa, wellness, hospitality, or resort operations leadership…