Lender Task Administrator

Below is an overview of the key responsibilities and requirements for this role.

• Partner with client and internal teams to ensure long‑term professional relationships
• Provide day‑to‑day management of the CPI/LPI and review of the lender cycle
• Ensure lenders receive billings and reports correctly and borrowers receive notices accordingly
• Process and audit notices, certificates, premium, images, client requests, and other aspects of day‑to‑day management of CPI and LPI
• Manage premium collection and refunding for timeliness and accuracy
• Act as a subject‑matter expert for internal employees on day‑to‑day operational questions pertaining to CPI/LPI
• Identify, escal​ate, and manage tasks related to program impacts to the client, sales, and loan servicing teams
• Answer questions, correct errors, and resolve discrepancies
• Track accounts to ensure timely processing, manage premium collection and refunding for timeliness and accuracy
• Analyze loan level indicators for overall awareness and issue prevention

• Strong communication skills; both verbal and written
• Less than 12 months of related experience required
• High School Diploma or GED required
• Associate's degree or Vocational or Technical School Degree preferred
• Be resourceful, assertive, detail‑oriented, and highly self‑motivated to resolve critical client servicing needs
• Ability to work independently and take ownership of client issues, perform successfully under minimal supervision
• Strong organizational skills; must be able to prioritize workload based on importance; adaptable to change and must be able to work individually and part of a team
• Be proactive and find problems before they occur; be resourceful and have the drive to find the root cause
• Adapt to change in workload, department changes, and internal processes