Customer Associate

Customer Associate

Work Location:

Yankton, SDPay range:
Union Scale $20.75 to $31.92 per hour Employment Status:
Regular Full-time External candidates apply at northwesternenergy.com Internal candidates apply through iConnect. About this position:

Customer Associate (CAs) communicate directly with customers and respond to a variety of customer needs and requests. CAs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues. CAs must coordinate with other North Western Energy employees to find relevant information and take necessary action.

We offer great benefits:

North Western Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7%
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
Tuition reimbursement

Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunities Paid parental leave

Paid bereavement leave

Paid training opportunities

Paid time off starting on your first day, plus 11 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement. About this job:
Accept customer payments and post the same day Balance cash drawer daily; make bank deposits

Input and completion of service orders

Meet or exceed performance standards, as determined by North Western Energy, including time spent at workstation and time engaged with customer interactions

Explains rate changes and bill calculations as necessary

Administers credit program within prescribed scope Listen and respond appropriately to customer needs while reviewing and entering data on a computer Type memos, e-mails, and other correspondence in an accurate timely manner

Respond to emergency situations professionally and accurately by following established policy and procedures

Perform calculations to determine customer payments and other account related activity

Assist customers using established policies and procedures

Respond professionally and positively to customer complaints or inquiries

Work effectively in a team and in close proximity of teammates

Perform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations.

Maintain confidentiality of customer and other confidential information

Ensure proper entry of union payroll for bi-weekly processing

Ensure proper coding and processing of purchase card transactions and AP invoices Support the new construction process through administrative SAP functions, payment processing and service order creation

Assist customers with local permitting requirements and basic construction standards

Support local operations with SAP notification processing and other data entry as required

Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld

Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner

The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements

All North Western Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics Ensure all actions are consistent with North Western Energy's values, mission, and strategic business objectives

Am I right for this job? Here's the success profile:
High School diploma or equivalent

Successful completion of training program Demonstrate and maintain good safety record

Proficiency with the Microsoft Office suite and other computer applications

Excellent attendance record

Valid driver's license and satisfactory driving record

Requisition #5041

Posting Dates:
August 5, 2026 through August 19, 2026

Department/Division:
Customer Care Employment Physical:
Not Required Drug Test:
Required Background Check:
Required Relocation Benefit:
None Telecommuting:
None We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws…