Customer Service Representative

Job Details

Job Location:

Yankton, SD 57078

Job Shift: Day Shift

Job Title:

Customer Service Representative

Location:

Yankton, SD

Perform out-bound and/or in-bound telephone selling and marketing calls. Represent the company to its customers in a professional manner, and is knowledgeable about the company's products and services, and can intelligently deal with most customer situations. Also, will take orders by phone/fax and enter the orders into the computer.

• Perform telephone selling presentations as trained.
• Interface with customers and prospects and sell products based on needs established with customers.
• Able to have free-flowing discussions with customers, dealers and prospects.
• Master product knowledge and is able to apply it to customers’ questions and specific needs.
• Use knowledge about product and its applications to up-sell current customers and sell new customers.
• Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed by customers.
• Complete order documentation with careful attention to detail and accuracy.
• Take ownership of customer order/information request and follow it through.
• Routing orders to departments for filling and, when necessary, following up on orders to ensure delivery by specified dates.
• Confer with production, sales, shipping, warehouse, to expedite or trace missing or delayed shipments.
• Refer appropriate order requests to engineering department for design and drafting needs.
• Estimate date of delivery to customers based on knowledge of own firm's production and delivery schedules.
• Handling customer complaints regarding products or services, or when necessary and appropriate, referring to such complaints to designated departments for investigation and follow-through.
• Enter necessary information into system and follow up on returned merchandise requests.
• Assist in covering regional trade shows when assigned.
• Maintain and promote a positive team atmosphere.
• Attendance and dependability are essential job functions; you must report to work on time and accurately complete the daily duties assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate will demonstrate strong attendance and dependability by consistently reporting to work on time and completing assigned tasks accurately. They must be able to maintain a clean and organized work environment, follow all company policies and procedures, and apply a high level of attention to detail and focus. The ability to work collaboratively with team members to support productivity and operational efficiency is also essential.

• Excellent verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook) and basic office software.
• Ability to interact professionally with customers, vendors, and internal teams.
• Detail-oriented with the ability to manage records, reports, and documentation accurately.
• Comfortable in a fast-paced environment.

• High school diploma or general education degree (GED); and one year’s experience in phone sales or equivalent is preferred.
• Must also possess computer experience.
• Administrative, or customer service experience is a plus.

• Ability to read and interpret documents adding in learning Shurco products.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.