Specialized Counselor- Corporate weekend and overnights

United States

Full time

J-84817

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This Traveler Care Team is seeking positive, energetic, customer-focused travel counselors to join our Global Entertainment Hub. This team provides end-to-end, full-scope travel services. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service to Concierge and Talent travelers. Top candidates will be proactive, motivated, accountable, always willing and organized with excellent follow-through. Working from the comfort of your home, you'll collaborate with your team to provide creative, timely, and outstanding travel service experiences.

• Provide consultative, proactive, policy-compliant travel recommendations.
• Book and accurately manage global points of sale air, hotel, rail, and ground travel bookings.
• Handle specialized requests such as upgrades, name changes, meet & greets, media bags, and groups.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Maintain accurate notes of approvals, direct billing, and handover items.
• Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.
• Safeguard and prevent fraudulent callers from gaining access to confidential client information.

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale, and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and O365 products.
• Professional communication (written and verbal) and high attention to detail.
• Resolves customer issues quickly and independently.
• Ability to multitask in fast-paced, evolving environments and proactive follow through.
• Commitment to integrity, personal accountability, and initiative.

Our Traveler Care unit operates in a 24/7 environment. We are hiring for weekend and overnight shifts, and shift flexibility is required.

The US national base salary range for this position is from $46200- $85,800

The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

United States

The US national base salary range for this position is from

$46,200.00 - $85,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ()

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Devel…